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Apr
11
Server Outage
Posted by Christian Derrington on 11 April 2018 08:50 AM

CUSTOMER UPDATE

All systems are now fully operational. We apologise for any inconvenience caused by this outage.

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9:30am/  Our Engineers have now identified the issue and are in the process of fixing it.

We expect server function to return to normal after 10:30am. Thank you for your patience.

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8:50am/  Some customers may be experiencing delays in sending and receiving email due to a Server Outage. 

Our Engineers are working on this with an fix ETA to follow shortly.


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Mar
19
UPDATE: Openhost Server Outage
Posted by Christian Derrington on 19 March 2018 05:52 PM

UPDATE: This outage was resolved at 6:00pm

 

 

Hi, 

We have a server outage on our Openhost platform which will be effecting a limited number of customers. Fix is underway with an ETA of 18:15 for completion.

 

Apologies for inconvenience.

Thanks,

 

Openhost Support


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Mar
15
UPDATE: Web & Mail Server Issues) updated
Posted by Nicola Harris on 15 March 2018 06:18 PM

Dear Customer,

SERVICE UPDATE

This morning some customers may have experienced difficulty with their websites not working or email not being received. 

At around 10:00am our Openhost shared hosting environment was the victim of a DOS (Denial Of Service) attack. The hosting environment started slowing down around 10:15am due to being overrun with requests on the internet facing ports. Once the source range of the attack was identified, we initiated blocks on the traffic to our hosts.

During the period of the attack, websites and emails hosted on the Openhost platform may have performed suboptimally, however any incoming emails which could not be delivered at the time should now have been delivered. Please note that no email will have been lost through this incident.

Our Support Team were very busy during this time and we apologise if you were unable to get an immediate response from us.

All systems are now fully operational and we are monitoring the situation closely.

Once again we apologise for any inconvenience caused.

Kind Regards,

The Openhost Team


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Mar
15
Web & Mail Server Issues
Posted by Nicola Harris on 15 March 2018 10:58 AM

Dear Customer -

We are currently experiencing high demand in our service desk due to a technical issue with some of our web & mail servers, impacting the sending & receiving of some customers email and website browsing.

The team are working with urgency to resolve, meanwhile we apologize for the inconvenience and thank you in advance for your patience.

Kind Regards

 


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Mar
10
UPDATED: Openhost support 0800 temporarily down
Posted by Tim Botherway on 10 March 2018 11:37 AM

Dear Customers,

We are facing an issue with our 0800 Openhost number not reaching through to the support extension(Ext 1) correctly.  While this is being remedied please feel free to reach us on the sales line (Ext 2) to reach our technical support, as this is working.

We thank you for your understanding and apologise for any inconvenience.

 

UPDATE: Now resolved as of 12:48 PM

 

 


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