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Webdrive Webmail Issue (Resolved)
Posted by Louie Deocampo on 22 May 2017 01:07 PM

Date: 2017-05-22T12:30

Server(s): Web Drive Webmail

Service(s) affected: Webmail

Issue: User will be unable to login using webmail in Webdrive. Customers will still be able to collect their emails on their client emails using Outlook, Mac Mail, etc.

Our System Administrators are currently working on the issue and aim to restore this service as soon as possible.

We apologise for the inconvenience.

Further updates will be provided once available.

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.com Domain Name Registration
Posted by Aliesha Ellington on 24 April 2017 02:35 PM

Our upstream provider for .com domain names, LogicBoxes, is currently experiencing an issue which is causing .com domain name registrations to fail. 

They are currently working to identify and resolve the issue as soon as possible. We apologise for any inconvenience caused. 

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Auckland Datacentre Network - Emergency Maintenance UPDATED
Posted by Aliesha Ellington on 05 April 2017 04:13 PM

UPDATE 6/4/17: Maintenance changes have been successful, and all services continue to operate as per usual. 

We will be performing emergency maintenance on our Auckland Datacentre network tonight, in order to address a peering issue that our upstream provider is experiencing.

During the below maintenance windows, some customers may experience some service degradation.

Start: 10pm, Wednesday 5th April
End: 1am, Thursday 6th April

We apologise for any inconvenience this may cause.

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Enterprise VM - Storage Maintenance in Auckland DC
Posted by Mike Manson on 23 March 2017 04:05 PM

Our engineers will be performing emergency maintenance on one of our storage systems in our Auckland datacentre.  This work is to replace a degraded storage controller and is being coordinated between 5:30am and 7:30am to align with the completion of our backup window.  During this time, some customers may experience a short period of slow performance while the storage system performs an automatic failover to secondary nodes.

Kind regards,

Umbrellar Support



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Hardware issue with AKL VM host
Posted by Mike Manson on 22 March 2017 04:18 PM

We have experienced a hardware issue on one of our blade servers in our Auckland Enterprise VM cluster.  Some customers may have experienced a short outage while VMs restarted on alernative blade servers in the cluster.

Sorry for any inconvenience this has caused.

Umbrellar Support

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