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Jun
2
Telephone Support - ISSUE RESOLVED
Posted by Nicola Harris on 02 June 2018 09:43 AM

Dear Customer

Thank you for your patience.

Our upstream telephony provider for our Service Desk has now resolved the issue and restored services. Our phone systems are once again fully operational during our standard support hours.

You can also continue to contact our support team via email.

Again, thank you for your patience during this time.


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Jun
1
Customer Notification
Posted by Rowena Barrett on 01 June 2018 08:43 AM

Dear Customers,

Please note all phone support systems are currently down, we are urgently working to restore the service. We have spoken with our upstream provider who have confirmed it as an issue at their end. We have no ETA at this stage but will update as soon as possible.

In the meantime for any urgent support requirements please lodge a support ticket through the website.

We apologise for any inconvenience.

Regards,
The Support Team


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Apr
27
Customer Maintenance Update
Posted by Rowena Barrett on 27 April 2018 06:00 PM

 

Dear Customers,

We are writing to advise that we have scheduled maintenance on our servers for one hour during the following period:

Start Time: Saturday 28 April 2018 at 11:00pm NZST
End Time: Sunday 29 April 2018 at 12:00am NZST

Thank you for your understanding and apologise for any inconvenience caused.

 

Kind Regards,

The Support Team


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Apr
24

We have identified a failed node in our dual-site cluster based in our Christchurch datacentre. Our engineers are working with the hardware vendor to restored service.
Customers may experience higher than normal disk latency while the node remains in a failed state.
Further updates pending as we receive information from our vendor.


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Apr
11
Server Outage
Posted by Christian Derrington on 11 April 2018 08:50 AM

CUSTOMER UPDATE

All systems are now fully operational. We apologise for any inconvenience caused by this outage.

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9:30am/  Our Engineers have now identified the issue and are in the process of fixing it.

We expect server function to return to normal after 10:30am. Thank you for your patience.

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8:50am/  Some customers may be experiencing delays in sending and receiving email due to a Server Outage. 

Our Engineers are working on this with an fix ETA to follow shortly.


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