Knowledgebase
Teamviewer Support
Posted by Gavin Quayle on 14 February 2017 01:14 PM

If you are experiencing problems with the Openhost systems, and contact us via phone support, you may be asked to install Teamviewer.

Teamviewer is a remote control system that, once run on your system, will allow our support team to remote into your PC and see exactly what you are seeing on screen and take over control to assist you.

You can download the Teamviewer Quick Support program by clicking one of the links below :

Windows

Mac

When you run the program, you will see a screen displaying an ID number, and a randomly generated password. Pass this information on to the Openhost Support staff member, and they will then be able to remote to your system.

Once the support staff member has been able to remote in, you will see a window appear indicating someone has connected.

Note : This only allows our staff to connect once you have given them the ID and password - they CANNOT connect to your system without these randomly generated details.

If you require more information on the Teamviewer system, you can view their FAQ here.

 

Keywords : Remote, support, tv, teamviewer

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