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Domain Services - Scheduled Maintenance
Posted by Aliesha Ellington on 17 November 2017 10:36 AM

Due to scheduled maintenance by OpenSRS, our domain registry provider, some customers may experience difficulty in registering or renewing some domain extensions during the below maintenance window.

Start: 10pm, Saturday 18 November
End: 11pm, Saturday 18 November

This service impact is not expected to last any longer than 15 minutes. We apologise for any inconvenience.

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International Transit Degradation [resolved]
Posted by Aliesha Ellington on 11 August 2017 02:12 PM

This issue has been mitigated by our upstream provider and services are operating normally.


Due to an issue with an upstream provider, are currently experiencing intermittent packet loss on incoming international traffic.
It is possible that some customers may intermittently experience some minor service degradation.
Our engineers are working to resolve this issue as a priority.

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Scheduled Maintenance Notification (complete)
Posted by Daniel Pooley on 07 August 2017 11:01 AM

We wish to advise that we will be performing scheduled maintenance on our support system during the below window. 

Start: 21:00, Monday 7 August 2017 NZST
End: 22:00, Monday 7 August 2017 NZST

You will be unable to view or update any tickets or knowledge base articles while the maintenance is performed.

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Network issue in our CHC datacentre (Resolved)
Posted by Mike Manson on 12 July 2017 05:10 AM

[6:26] Update: Our network team have identified and restored all Christchurch network services.  


We are currently investigating a network issue affecting some customers in our Christchurch datacentre.  Further updates pending investigation.


Umbrellar Support

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Scheduled Maintenance Notification
Posted by Aliesha Ellington on 05 July 2017 03:36 PM

We wish to advise that we will be performing scheduled maintenance at our Albany datacentre during the below window. 

Start: 5pm, Wednesday 5 July 2017
End: 7pm, Wednesday 5 July 2017

This is a notification only. As the maintenance is not anticipated to have any effect on the normal operation of your services, you do not need to take any action. 

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Service Outage 27 June
Posted by Aliesha Ellington on 28 June 2017 10:29 AM

One of our upstream providers, 2degrees, had a major network outage last night at approx. 18:20.  They experienced a hardware fault in their Auckland datacentre which affected internet transit for a large number of people across New Zealand.  Some customers may have had difficulty accessing sites and services that we host.  Upon detection of the issue, our network engineers worked as a priority to remove any routes to and from 2degrees to isolate our customers from this fault.  We completed this task at approx. 19:10 and access to sites and services within our network were available again.

We sincerely apologise for any inconvenience caused during this time. 

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