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Jul
12
Network issue in our CHC datacentre (Resolved)
Posted by Mike Manson on 12 July 2017 05:10 AM

[6:26] Update: Our network team have identified and restored all Christchurch network services.  

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We are currently investigating a network issue affecting some customers in our Christchurch datacentre.  Further updates pending investigation.

 

Umbrellar Support


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Jul
5
Scheduled Maintenance Notification
Posted by Aliesha Ellington on 05 July 2017 03:36 PM

We wish to advise that we will be performing scheduled maintenance at our Albany datacentre during the below window. 

Start: 5pm, Wednesday 5 July 2017
End: 7pm, Wednesday 5 July 2017

This is a notification only. As the maintenance is not anticipated to have any effect on the normal operation of your services, you do not need to take any action. 


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Jun
28
Service Outage 27 June
Posted by Aliesha Ellington on 28 June 2017 10:29 AM

One of our upstream providers, 2degrees, had a major network outage last night at approx. 18:20.  They experienced a hardware fault in their Auckland datacentre which affected internet transit for a large number of people across New Zealand.  Some customers may have had difficulty accessing sites and services that we host.  Upon detection of the issue, our network engineers worked as a priority to remove any routes to and from 2degrees to isolate our customers from this fault.  We completed this task at approx. 19:10 and access to sites and services within our network were available again.

We sincerely apologise for any inconvenience caused during this time. 


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Jun
23
Scheduled Maintenance Notification
Posted by Aliesha Ellington on 23 June 2017 01:52 PM

We wish to advise that we will be performing scheduled maintenance at our Albany datacentre during the below window. 

Start: 5pm, Tuesday 27 June 2017
End: 7pm, Tuesday 27 June, 2017

This is a notification only. As the maintenance is not anticipated to have any effect on the normal operation of the facility, you do not need to take any action. 

As part of our regular maintenance schedule, we will be testing the battery banks that support the UPS (Uninterruptable Power Supply) system.
Due to built in redundancy measures and processes, no disruption is expected. 


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Apr
24
.com Domain Name Registration
Posted by Aliesha Ellington on 24 April 2017 02:35 PM

Our upstream provider for .com domain names, LogicBoxes, is currently experiencing an issue which is causing .com domain name registrations to fail. 

They are currently working to identify and resolve the issue as soon as possible. We apologise for any inconvenience caused. 


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Apr
5
Auckland Datacentre Network - Emergency Maintenance UPDATED
Posted by Aliesha Ellington on 05 April 2017 04:13 PM

UPDATE 6/4/17: Maintenance changes have been successful, and all services continue to operate as per usual. 

We will be performing emergency maintenance on our Auckland Datacentre network tonight, in order to address a peering issue that our upstream provider is experiencing.

During the below maintenance windows, some customers may experience some service degradation.

Start: 10pm, Wednesday 5th April
End: 1am, Thursday 6th April

We apologise for any inconvenience this may cause.


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