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Customer Notification
Posted by Rowena Barrett on 01 June 2018 08:43 AM

Dear Customers,

Please note all phone support systems are currently down, we are urgently working to restore the service. We have spoken with our upstream provider who have confirmed it as an issue at their end. We have no ETA at this stage but will update as soon as possible.

In the meantime for any urgent support requirements please lodge a support ticket through the website.

We apologise for any inconvenience.

The Support Team

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Customer Maintenance Update
Posted by Rowena Barrett on 27 April 2018 06:00 PM


Dear Customers,

We are writing to advise that we have scheduled maintenance on our servers for one hour during the following period:

Start Time: Saturday 28 April 2018 at 11:00pm NZST
End Time: Sunday 29 April 2018 at 12:00am NZST

Thank you for your understanding and apologise for any inconvenience caused.


Kind Regards,

The Support Team

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We have identified a failed node in our dual-site cluster based in our Christchurch datacentre. Our engineers are working with the hardware vendor to restored service.
Customers may experience higher than normal disk latency while the node remains in a failed state.
Further updates pending as we receive information from our vendor.

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Server Outage
Posted by Christian Derrington on 11 April 2018 08:50 AM


All systems are now fully operational. We apologise for any inconvenience caused by this outage.


9:30am/  Our Engineers have now identified the issue and are in the process of fixing it.

We expect server function to return to normal after 10:30am. Thank you for your patience.


8:50am/  Some customers may be experiencing delays in sending and receiving email due to a Server Outage. 

Our Engineers are working on this with an fix ETA to follow shortly.

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Web & Mail Server Issues
Posted by Nicola Harris on 15 March 2018 10:58 AM

Dear Customer -

We are currently experiencing high demand in our service desk due to a technical issue with some of our web & mail servers, impacting the sending & receiving of some customers email and website browsing.

The team are working with urgency to resolve, meanwhile we apologize for the inconvenience and thank you in advance for your patience.

Kind Regards


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UPDATED: Kernel Memory Issue - Spectre and Meltdown
Posted by Aliesha Ellington on 24 January 2018 11:04 AM

24/01/18 11.03AM

Our engineers have successfully applied all the relevant operating system patches across our Microsoft hosts.
Linux servers are approximately 50% done, and completion will progress during the course of the week.
Unfortunately hardware firmware updates are constantly being released and revoked due to stability issues they are presenting.
As per recommendation from Intel, its advisable to not apply their current release. We subsequently took the decision to hold back on any firmware updates until the “fixes” have matured in stability.



12/01/18 2.49PM

In response to the global Kernel Memory Leakage vulnerability issues that have circulated throughout the last week, we have worked closely with our hardware and operating system vendors to initiate remedial actions.  

As there is no single fix to cover all the variants of Meltdown and Spectre, we are completing our patching in a phased approach, as outlined below.

Virtualization Platform

  • Our virtualization platform has been patched up to the current vendor issued baseline.
  • There are 2 remaining specific patches which are pending. These depend on the availability of a vendor firmware patch, which we expect to be released in the coming days.

Infrastructure Hardware

  • The majority of our vendors have already released firmware patches, and patching is in progress.
  • For the few still outstanding we are actively tracking availability with the vendor.
  • For hardware that does not have applicable firmware patches, we are also patching the overlying Operating Systems for additional mitigation.  

Operating System Patches    

  • Microsoft have released patches for Windows Operating Systems. Over 50% of our systems are already patched, with the remaining systems being completed next week.
  • The majority of Linux distributions have already released their OS patches, but there are a few who we are still waiting on. We plan to address these patches in our next patch cycle at the beginning of February, so we can include all outstanding patches.
  • We are investigating the possibility of bringing the patch cycle forward, depending on the availability of the Linux patches.

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