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Aug
28
Network Outage
Posted by Tim Botherway on 28 August 2019 02:33 AM

Dear Customers,

We experienced an ongoing intermittent network connectivity issue since 9.15pm 27/08/19, which has affected all customers.  Our network engineers are working on resolving this and will get thing working as soon as possible.  We will inform you again shortly when all systems have been restored.

UPDATE: Outage has now been resolved.

We apologise for any inconvenience.


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Aug
8
Customer Patching Notification
Posted by Rowena Barrett on 08 August 2019 09:19 AM

Dear Customers,

We are writing to advise that we are running a patch cycle on our servers over four hours during the following period: 

Start Time: Thursday 8 August 2019 at 11:00 pm NZST
End Time: Friday 9 August 2019 at 2:00 am NZST 

This work is being undertaken to ensure our servers are protected against vulnerabilities. We expect very little impact on our customers but there may be rolling restarts of services required during this time period. 

Thank you for your understanding and we apologise for any inconvenience caused.

Kind Regards,
The Support Team


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Jul
15
Customer Update
Posted by Rowena Barrett on 15 July 2019 10:06 AM

Dear Customers,

17 July 2019
CUSTOMER UPDATE -- This server has now been fixed. Customers should now be back to normal website load speeds.

-----------------------------------------------------------

LP-003.platform.net.nz – Brute force attack

Please be aware that we are currently experiencing attacks aimed at this Server which hosts some of our customers Wordpress sites. We have put mitigation measures into place, but the server is running with very high workloads. We are monitoring the situation and are reaching out to our upstream network provider to assist us with upstream traffic blocks. We will advise when a permanent fix is in place. Sites are working but might be experiencing slightly slower than usual load speeds.

Thank you for your patience while we resolve this issue.


Kind Regards,
The Openhost Technical Team


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May
22
General Server Maintenance Notification
Posted by Rowena Barrett on 22 May 2019 10:30 AM

Dear Customers,

We are writing to advise that we are running a patch cycle on our servers over four hours during the following period:

Start Time: Thursday 23 May 2019 at 10:00 pm NZST
End Time: Friday 24 May 2019 at 1:00 am NZST

This work is being undertaken to ensure our servers are protected against vulnerabilities. We expect very little impact on our customers but there may be rolling restarts of services required during this time period. 

Thank you for your understanding and we apologise for any inconvenience caused.

Kind Regards,
The Support Team


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May
14
Emergency Maintenance Update
Posted by Rowena Barrett on 14 May 2019 03:11 PM

Dear Customers,

UPDATE 4.22pm: This server is now back up and running correctly.

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Please note that a specific server (Linuxplesk23.openhost.net.nz / IP 112.109.81.169) has been offline since 2pm. Our engineers are urgently attending to the problem and we have a fix ETA of approximately 5pm today. Some customers websites or email may be affected by this failure. We apologise for any inconvenience caused while we urgently resolve this issue.

Regards,
The Openhost Senior Technical Team


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