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Jun
22
Service Outage
Posted by Andre Woodroffe on 22 June 2018 10:59 AM

This morning there has been outage from 10:25 through to 10:50. 

This outage has been resolved, with investigations underway.

The outage was a network outage which will have caused downtime for client services.


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Jun
22
Network Outage Resolved
Posted by Rowena Barrett on 22 June 2018 10:53 AM

Dear Customers,

This issue has now been resolved, all systems are coming back online now.

Thank you for your patience.

Regards,
The Support Team


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Jun
22
Network Outage - Under Investigation
Posted by Nick Stevens on 22 June 2018 10:43 AM

Dear Customers,

We are aware of a network connectivity issue at present, which will be affecting all customers. We are working urgently to get this restored. 

We have no ETA at this stage but will update as soon as possible.

In the meantime for any urgent support requirements please lodge a support ticket through the website where possible.

We apologise for any inconvenience.

Regards,
The Support Team


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Jun
2
Telephone Support - ISSUE RESOLVED
Posted by Nicola Harris on 02 June 2018 09:43 AM

Dear Customer

Thank you for your patience.

Our upstream telephony provider for our Service Desk has now resolved the issue and restored services. Our phone systems are once again fully operational during our standard support hours.

You can also continue to contact our support team via email.

Again, thank you for your patience during this time.


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Jun
1
Telephone Support Outage – Openhost
Posted by Nicola Harris on 01 June 2018 08:05 PM

Identified - We are currently experiencing an issue with our upstream telephony provider for our Service Desk, resulting in an outage to our telephone support channel for Openhost.

We are working with our provider to resolve things as soon as possible. In the interim we have enabled a temporary DDI number for your convenience. You can also continue to contact us via email. Thank you for your patience during this time.

DDI – 09 801 6087


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