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Nov
7
Customer Update
Posted by Rowena Barrett on 07 November 2019 09:41 AM

Dear Customers,

Due to an off-site all staff event being held this Friday, 8 November please note that support response may be slightly slower. This is due to a lighter roster of help desk staff on duty during the event.

Thank you for your understanding.

Regards,
The Support Team


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Nov
1
Maintenance Notification
Posted by Rowena Barrett on 01 November 2019 02:07 PM

 

Dear Customers,

UPCOMING SCHEDULED MAINTENANCE

This is to inform you of scheduled maintenance coming up next week on our network.

Date: Wednesday, 6 November 2019
Maintenance Window: Between 10pm and midnight

We don’t foresee any impact on your services. However, there will be a short interval where our redundancy / failover network routing will be unavailable and when the devices are rebooted post upgrade. Any potential outage would involve short 3 minute drop offs during this routing process.

We appreciate your patience while we perform this upgrade. This will allow us to provide a more robust service going forward.


Regards,
The Support Team

 


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Oct
17
Maintenance Notification
Posted by Rowena Barrett on 17 October 2019 11:39 AM

Dear Customers, 

Please be advised that on Wednesday, 23rd October the platform will be briefly down for maintenance. We expect very minimal impact for customers, less than 1 minute, however if delays occur this may extend to 15-20 minutes.

Date: 23-24 October 2019
Maintenance window: 11.30pm – 01.30am

Regards,
The Support Team

 


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Oct
8
Customer Notification
Posted by Rowena Barrett on 08 October 2019 09:45 AM

Dear Customers,

 

UPDATE 9/10
Thank you for your patience. The affected servers have now been fixed, services have returned to normal.

Regards,
Technical Support

-------------------------------------------------------------------------------

 

NOTIFICATION 8/10
Please be advised that two of our hosting nodes are currently experiencing vast amounts of traffic being directed at them, causing a DDOS effect. We are implementing mitigations to restore service. Please bear with us while our engineers address the issues.

The servers in question are : lp18 / lp22
‚Äč
We will update our status page as soon as service is restored. Thank you for your patience.
 
Regards,
The Openhost Technical Support Team

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Oct
4
Customer Update
Posted by Rowena Barrett on 04 October 2019 09:02 AM

Dear Customers,

Upcoming Maintenance: Wednesday, 9 October 2019

Please note, we will be performing routine maintenance on our network on the night of Wednesday, 9 October 2019.

Selected legacy equipment will be replaced with newer devices, and we expect a short network interruption of a few seconds during the cutover process.

Updating this equipment will allow us to provide a more robust and resilient network for our customers going forward. If you have any questions, please contact our support team for more information.

Regards,
The Technical Support Team


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