Knowledgebase: Openhost Accounts
Forgot my Openhost Password
Posted by Tim Botherway on 30 July 2018 08:20 PM

What do I do if I’ve forgotten my password?

In today's information age, you no longer need an address book for phone numbers but more a notebook for all the passwords we have online! So no problem if you do forget your password as you can quickly reset it yourself.

1. Go to the Openhost login page

2. Click 'Forgot Password?'

3. Check your emails for the password reset link so that you can set a new password.

FAQ

I never received my email?
Sometimes our emails can get picked up as spam, so check your spam folder’s also for the link. We also highly recommend that you add the support@openhost.co.nz and accounts@openhost.co.nz  domain to your safe sender list (whitelist) to prevent this from happening again.

The Forgot Password? screen asks me for my username, but I don’t know it!
Typically this is the email you used for sign up. As the account owner, you may check the old invoices you have received to confirm what email is registered in our system. If you’re unsure, send an email to accounts@<brand> and provide any information such as invoice number or a domain on the account to help authenticate you.

Can I get my current password?
For security reasons, we will never give out your current password, so a new password must be entered each time.

I had too many failed login attempts, and it said my IP is banned?
IP ban is a security process to prevent people trying to guess your password. After three failed attempts it will ban your IP for an hour, so reset your password and wait for the ban to expire.

How long does the password reset link stay valid for?
48 hours, if you didn’t generate a new password in that time click on Forgot Password again on the login page

 

 

 

 

 

 

(0 vote(s))
Helpful
Not helpful

Comments (0)