Knowledgebase: Openhost Accounts
How do i gain access to an account i have no login for?
Posted by Tim Botherway on 01 August 2018 07:00 PM

 

As per our Terms & Conditions, it is your responsibility to keep the contact details up to date. If there has been no change over when the original

contacts

have left, then we will require robust authentication procedures to ensure the information is given to the correct person. This is for all customers privacy and security protection which we take seriously.

If you’re a business entity:

  1. We need a letter drafted to us requesting access to the account and a quick explanation stating as to why the current contact is not valid, that includes the business letterhead.
  2. The letter must be signed by a director of the business that is listed on the Ministry of Business, Innovation and Employment NZ Business Registry. No one else will be accepted.
  3. Provide photographic ID of the signatory (such as a driver’s license).
  4. Send all the above information in an email to our accounts team to authenticate you on the account. We will then reset the login credentials so that you can access it.

If the account is in the name of an Individual:

  1. Provide proof of address for the listed post address on the account
  2. Provide photographic ID of the signatory (such as a driver’s license).
  3. Send all the above information in an email to our accounts team to authenticate you on the account. We will then reset the login credentials so that you can access it.

If the account owner has deceased, then we will require contact form the estate with appropriate documentation to validate this. If the individual is unreachable, then there is no way to authenticate them, and you must allow the services to expire naturally.

FAQ:

The account is for business but registered into an individuals name who no longer works here?
You then need to get in contact with the individual and have them get in touch with us. Until then the account will remain locked to that individual.

This Domain should be in my name, but someone else stole it!
As a domain registrar (like all domain registrars) it is not our responsibility nor imperative to act as mediators in trademark or domain ownership disputes. If a domain is available to the public and someone registers it through us, it's their domain, and they can continue to renew it. The legal and policy framework is reasonably well established in this area.

I’m a one-person business, so I’m not listed on the business registry?
You’ve registered the domain in error then, follow the steps for individual then get in contact with our accounts team to assist you further.

 

 

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