1. Go to ‘Settings’ and select ‘Accounts & Passwords’ (iOS 11) / ‘Mail’ (iOS 10 or below).
2. Click on the Openhost account that is already added to your iPhone. If you haven’t added the account yet, see our guide here first. Once done again click on the ‘Account’ on the next screen.
3. Here you will be on the main screen for all the Email account settings. Here can edit the username and password for the Incoming Mail Server in case they are incorrect. But more for more options such as ports, you will want to select ‘Advanced’.
4. In here there are three options below ‘INCOMING SETTINGS’ that you will want to configure if you are facing issues:
Use SSL: By default, this will be on, but sometimes your network won’t accept the connection so it is recommended to turn this off if you can’t receive email.
Authentication: This should always remain as ‘Password’ or ‘Normal Password’
Server Port: This will change automatically if you change SSL options, but for Incoming you would use the following:
The following settings are all you will ever need to set for our servers:
5. Nothing else is needed to be changed that hasn’t been addressed. If you still face issues you may need to contact your IT provider to look into the matter further as there may be issues with your hardware, network or software.
I get certificate warnings when I try to connect?
Turn off SSL in step 4, or use the direct server
Should I use POP or IMAP
Both have their strengths; IMAP allows you to access the same emails across multiple devices and sync it. POP3 will store data to a local device unless otherwise told. If you’re unsure, we would recommend IMAP for less hassle.
I got no errors when connecting, but no email is arriving
Sometimes you need to specify where the email lands on some devices. You can do this in the advanced incoming settings from step 4 and specify ‘INBOX’ (in capitals) for ‘IMAP Path Prefix’.