Knowledgebase: Openhost Mail Setup
Openhost Advanced Outlook Settings
Posted by Tim Botherway on 21 August 2018 12:26 PM

 

As of August 2018, the Outlook layout for email account settings has changed. If your Outlook is out of date you can update it via File >> Office Account >> Update Options >> Update Now.

 

Access advanced settings:

 

1. Go to Windows Control Panel; you can find this by clicking the Start button and type "Control" to bring it up and then select it.  You can do this on Windows 10, 8 and 7.

 

2. In your Control Panel window, at the top right select ‘View by: Large Icons’. This view will show all icons in the control panel, then select ‘Mail (Microsoft Outlook 2016)’

 

 

3. The next window for Mail Setup – Outlook, select ‘Email Accounts...

 

 

4. On the next account, click on the account you want to change to highlight and then select ‘Change

 

 

5. Now that you’re in the POP and IMAP Settings in the first window you can in this window you can edit the following:

 

Your name: This is the name people see when they receive emails from you
Email Address: The full email address you've setup
Account Type: This is greyed out and can’t be changed, will require a new setup if you want to change.
Incoming Mail Server: This will be the direct server from auto setup if that fails you can use mail.<yourdomain>
Outgoing Mail Server: This will be the direct server from auto setup if that fails you can use mail.<yourdomain>
Username: The full email address, must have everything including @<domain>
Password: Here you can set the password for your email address if you change it.

 

NOTE: Do not select ‘Require logon using Secure Password Authentication (SPA)’ this will stop your mail from working.

 

Click on ‘More Settings ...’ to get more options:

 

 

6. In here you’ll have three tabs: General, Outgoing Server, Advanced. Only the last two are of importance:

 

Outgoing Server Tab

 

You must have selected ‘My Outgoing Server (SMTP) requires authentication’ followed by ‘Use same settings as my incoming mail server’ This will ensure all emails are sent with authentication. Failing to do so, will cause any email sent to have a bounce-back saying ‘Relay Access Denied’ from Outlook.

 

 

Advanced Tab

 

Here you can set the port numbers and Encryption methods. Not all networks may accept the default settings so you can try alternative ports to test the connection. Our servers will accept the following:

 

Preferred IMAP Settings
Incoming Server Port: 143
Incoming Encryption Connection: None
Outgoing Server Port: 587
Outgoing Server Encryption: STARTTLS
Alternative IMAP Settings
Incoming Server Port: 993
Incoming Encryption Connection: SSL/TLS
Outgoing Server Port 465
Outgoing Encryption Connection: SSL/TLS

 

 

Preferred POP Settings
Incoming Server Port: 110
Incoming Encryption Connection: None
Outgoing Server Port: 587
Outgoing Server Encryption: STARTTLS
Alternative POP Settings
Incoming Server Port: 995
Incoming Encryption Connection: SSL/TLS
Outgoing Server Port 465
Outgoing Encryption Connection: SSL/TLS

Tip: Using the alternative settings with SSL may prompt you with certificate warnings which you must accept.

 

 

 

FAQ:

I get Relayed access denied when I try to send email?

Check step 5, which covers this

 

I can receive, but I can’t send emails in Outlook

See our guide here for how to fix this issue

 

Outlook keeps prompting me for my password
You may have an old password left in your setup, follow this guide to step 5 which is where you can update the password. You can also check this guide for further information

 

I get SSL warnings popping up

If you’re using SSL enabled and you’re configuring your client to use the mail.<yourdomain> servers, then you will need your own SSL certificate for mail.<yourdomain>.

 

To avoid this, you can do the following:

1) Remove SSL encryption in your setup
2) Use the direct server address; you can find out what server you’re on 
in this guide.