Openhost Advanced Outlook Settings
Posted by Tim Botherway on 21 August 2018 12:26 PM
As of August 2018, the Outlook layout for email account settings has changed. If your Outlook is out of date you can update it via File >> Office Account >> Update Options >> Update Now.
Access advanced settings:
1. Go to Windows Control Panel; you can find this by clicking the Start button and type "Control" to bring it up and then select it. You can do this on Windows 10, 8 and 7.
2. In your Control Panel window, at the top right select ‘View by: Large Icons’. This view will show all icons in the control panel, then select ‘Mail (Microsoft Outlook 2016)’
3. The next window for Mail Setup – Outlook, select ‘Email Accounts...’
4. On the next account, click on the account you want to change to highlight and then select ‘Change’
5. Now that you’re in the POP and IMAP Settings in the first window you can in this window you can edit the following:
NOTE: Do not select ‘Require logon using Secure Password Authentication (SPA)’ this will stop your mail from working.
Click on ‘More Settings ...’ to get more options:
6. In here you’ll have three tabs: General, Outgoing Server, Advanced. Only the last two are of importance:
Outgoing Server Tab
You must have selected ‘My Outgoing Server (SMTP) requires authentication’ followed by ‘Use same settings as my incoming mail server’ This will ensure all emails are sent with authentication. Failing to do so, will cause any email sent to have a bounce-back saying ‘Relay Access Denied’ from Outlook.
Here you can set the port numbers and Encryption methods. Not all networks may accept the default settings so you can try alternative ports to test the connection. Our servers will accept the following:
Tip: Using the alternative settings with SSL may prompt you with certificate warnings which you must accept.
Check step 5, which covers this
I can receive, but I can’t send emails in Outlook
See our guide here for how to fix this issue
Outlook keeps prompting me for my password
I get SSL warnings popping up
If you’re using SSL enabled and you’re configuring your client to use the mail.<yourdomain> servers, then you will need your own SSL certificate for mail.<yourdomain>.
To avoid this, you can do the following:
1) Remove SSL encryption in your setup