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Jan
17
Control Panel/Billing System Scheduled Server Maintenance - January
Posted by Matt Hair on 17 January 2019 08:47 PM

Dear Customers,

We are writing to advise that we have scheduled an upgrade of our control panel system.

Start Time: 17/01/2019 21:30 NZDT
End Time: 18/01/2018 04:00 NZDT

During this time, you will not be able to login and manage your account, unless you are in our legacy system.

The following logins will not be available:

https://openhost.net.nz/cp

We thank you for your understanding while this working is completed and apologise for any inconvenience caused.


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Dec
28
Email issue
Posted by Rebecca Darcy on 28 December 2018 02:48 PM

Update: 31/12/18 1:55pm

We believe this issue is now resolve. 

Please let us know if you are still facing issues. 

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Update: 28/12/18 5:30pm

We are still working on this issue.

We thank you for your patience.

----

Dear Customers,

We have identified an email issue with the error message: 

(0x800CCC1A) Your server does not support the connection encryption type you have specified.
 
We do not currently have an ETA for a resolution to this issue. 
 
Please be aware, we currently have skeleton support staff for the Christmas period, so wait times on calls to us may be higher than usual. 
 
We are working to resolve this issue as soon as possible. 
 
Kind regards,
The Support team

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Dec
20
Christmas Holiday Support Hours
Posted by Rowena Barrett on 20 December 2018 11:10 AM

Like you, it's important that our core Support Team here at Openhost powers down for some rest and relaxation after a very busy year. Our offices will be closed over the holiday period from Friday, 21 December 2018 until Monday, 7 January 2019.

Light Support will still be available over the holiday period.
Support Desk Hours: Monday to Friday, 8.30am-7.30pm
Weekends & Public Holidays: 9.00am-5.30pm

Contact Us here

Merry Christmas & Happy New Year!


Regards,
The Support Team


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Nov
16
Customer Notification - Degraded Email Service (support@umbrellar.com)
Posted by Louie Deocampo on 16 November 2018 04:49 PM

UPDATE 5:30pm

We advise that this situation is now resolved and services are operating normally. You may now use our email channel (support@umbrellar.com) to contact support.

Kind Regards,

The Support Team

===========================================================

Dear Customer,

Currently, we are experiencing issues with our ticketing system and our System Administrators are working to resolve the issue at the earliest.

In the meantime for any urgent support matter,  please call: 0800 344 493 and press option "4".

We apologise for any inconvenience.

Regards,

The Support Team


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Oct
19
Customer Notification - Degraded Service
Posted by Rowena Barrett on 19 October 2018 04:15 PM


UPDATE 6:00pm

We advise that this situation is now resolved for local NZ traffic, services are operating normally, however the international block will be slowly removed over the course of the weekend as the attacks are stopped from the sources.

Regards,
The Support Team

===========================================================

Dear Customers,

We advise that one of our Openhost Servers is currently under DDOS attack. We are dealing with our upstream provider to get the IP addresses blocked and are working urgently to get this resolved. We have no ETA at this stage but will update on developments as soon as possible.

We apologise to any of our customers who are being affected.

Regards,
The Support Team

 


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Aug
3
Scheduled Network Maintenance
Posted by Aliesha Ellington on 03 August 2018 03:56 PM

We will be carrying out a scheduled network change on Wednesday 8th August at 8am.

Customer services will remain running and are not expected to be degraded by this change.

Technical Details

As part of ongoing network improvements, we will be de-peering with the Auckland Peering Exchange (APE) run by CityLink at 8am, Wednesday 8th August.

All IPv4 and IPv6 Prefixes currently advertised to Umbrellar Group brands via APE are covered by other Upstream Transit suppliers (Vocus, Vector and 2 Degrees) along with newly installed Multilateral Peers (MegaPort).


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