|
Mar 25 |
Platform Migrations
Posted by Rowena Barrett on 25 March 2019 08:56 AM
|
|
Dear Customers, As many of you are aware from previous communications, we are in the process of migrating customers from our old, end-of-life provisioning system to our new one. Due to the one-off customisations and complexity of the old system we have experienced more delays than expected during migration. We sincerely apologise for these delays, our team are working very hard to solve the issues as they arise and progress the migration as fast as possible. Thank you for your patience and understanding. Regards,
Read more » | |
|
Jan 17 |
Control Panel/Billing System Scheduled Server Maintenance - January
Posted by Matt Hair on 17 January 2019 08:47 PM
|
|
Dear Customers, We are writing to advise that we have scheduled an upgrade of our control panel system. Start Time: 17/01/2019 21:30 NZDT During this time, you will not be able to login and manage your account, unless you are in our legacy system. The following logins will not be available: https://openhost.net.nz/cp We thank you for your understanding while this working is completed and apologise for any inconvenience caused. Read more » | |
|
Dec 28 |
Email issue
Posted by Rebecca Darcy on 28 December 2018 02:48 PM
|
|
Update: 31/12/18 1:55pm We believe this issue is now resolve. Please let us know if you are still facing issues. ---- Update: 28/12/18 5:30pm We are still working on this issue. We thank you for your patience. ---- Dear Customers, We have identified an email issue with the error message: (0x800CCC1A) Your server does not support the connection encryption type you have specified.
We do not currently have an ETA for a resolution to this issue.
Please be aware, we currently have skeleton support staff for the Christmas period, so wait times on calls to us may be higher than usual.
We are working to resolve this issue as soon as possible.
Kind regards,
The Support team
Read more » | |
|
Dec 20 |
Christmas Holiday Support Hours
Posted by Rowena Barrett on 20 December 2018 11:10 AM
|
|
Dear Customers, Like you, it is important that our core Support Team here at Openhost powers down for some rest and relaxation after a very busy year. Our offices will be closed over the holiday period from Friday, 21 December 2018 until Monday, 7 January 2019. Light Support will still be available over the holiday period. Merry Christmas & Happy New Year!
Read more » | |
|
Nov 16 |
Customer Notification - Degraded Email Service (support@umbrellar.com)
Posted by Louie Deocampo on 16 November 2018 04:49 PM
|
|
UPDATE 5:30pm We advise that this situation is now resolved and services are operating normally. You may now use our email channel (support@umbrellar.com) to contact support. Kind Regards, The Support Team =========================================================== Dear Customer, Currently, we are experiencing issues with our ticketing system and our System Administrators are working to resolve the issue at the earliest. In the meantime for any urgent support matter, please call: 0800 344 493 and press option "4". We apologise for any inconvenience. Regards, The Support Team Read more » | |
|
Oct 19 |
Customer Notification - Degraded Service
Posted by Rowena Barrett on 19 October 2018 04:15 PM
|
|
We advise that this situation is now resolved for local NZ traffic, services are operating normally, however the international block will be slowly removed over the course of the weekend as the attacks are stopped from the sources. Regards, =========================================================== Dear Customers, We advise that one of our Openhost Servers is currently under DDOS attack. We are dealing with our upstream provider to get the IP addresses blocked and are working urgently to get this resolved. We have no ETA at this stage but will update on developments as soon as possible. We apologise to any of our customers who are being affected. Regards,
Read more » | |