Aug 8 |
Customer Patching Notification
Posted by Rowena Barrett on 08 August 2019 09:19 AM
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Dear Customers, We are writing to advise that we are running a patch cycle on our servers over four hours during the following period: Start Time: Thursday 8 August 2019 at 11:00 pm NZST This work is being undertaken to ensure our servers are protected against vulnerabilities. We expect very little impact on our customers but there may be rolling restarts of services required during this time period. Thank you for your understanding and we apologise for any inconvenience caused. Kind Regards, Read more » | |
Jul 15 |
Customer Update
Posted by Rowena Barrett on 15 July 2019 10:06 AM
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Dear Customers, 17 July 2019 ----------------------------------------------------------- LP-003.platform.net.nz – Brute force attack Please be aware that we are currently experiencing attacks aimed at this Server which hosts some of our customers Wordpress sites. We have put mitigation measures into place, but the server is running with very high workloads. We are monitoring the situation and are reaching out to our upstream network provider to assist us with upstream traffic blocks. We will advise when a permanent fix is in place. Sites are working but might be experiencing slightly slower than usual load speeds. Thank you for your patience while we resolve this issue.
Read more » | |
May 22 |
General Server Maintenance Notification
Posted by Rowena Barrett on 22 May 2019 10:30 AM
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Dear Customers, We are writing to advise that we are running a patch cycle on our servers over four hours during the following period: Start Time: Thursday 23 May 2019 at 10:00 pm NZST This work is being undertaken to ensure our servers are protected against vulnerabilities. We expect very little impact on our customers but there may be rolling restarts of services required during this time period. Thank you for your understanding and we apologise for any inconvenience caused. Kind Regards, Read more » | |
May 14 |
Emergency Maintenance Update
Posted by Rowena Barrett on 14 May 2019 03:11 PM
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Dear Customers, UPDATE 4.22pm: This server is now back up and running correctly. - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Please note that a specific server (Linuxplesk23.openhost.net.nz / IP 112.109.81.169) has been offline since 2pm. Our engineers are urgently attending to the problem and we have a fix ETA of approximately 5pm today. Some customers websites or email may be affected by this failure. We apologise for any inconvenience caused while we urgently resolve this issue. Regards, Read more » | |
May 9 |
Customer Update
Posted by Rowena Barrett on 09 May 2019 03:13 PM
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Dear Customers, Please note that one specific server (Linuxplesk2.openhost.net.nz) was briefly offline today. Our engineers attended to the problem and it is now up and running correctly again, the downtime was approximately 2 hours. Customers websites that may have been affected by this failure will receive a notification when they next login to their account. The server is now fixed and running correctly. Regards, Read more » | |
Apr 5 |
Customer Support Update
Posted by Rowena Barrett on 05 April 2019 09:25 AM
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Dear Customers, Due to an internal staff event being held today, Friday 5 April please note that support response may be slightly delayed due to a lighter roster of staff on duty. Thank you for your understanding. Regards, Read more » | |