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Mar
15
Web & Mail Server Issues
Posted by Nicola Harris on 15 March 2018 10:58 AM

Dear Customer -

We are currently experiencing high demand in our service desk due to a technical issue with some of our web & mail servers, impacting the sending & receiving of some customers email and website browsing.

The team are working with urgency to resolve, meanwhile we apologize for the inconvenience and thank you in advance for your patience.

Kind Regards

 


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Mar
12
Openhost Scheduled MySQL Server Maintenance - March
Posted by Matt Hair on 12 March 2018 04:30 PM

Dear Customers,

We are writing to advise that we have scheduled security patching that will require reboots for our MySQL servers during the following period.

Start Time: 13/03/2018 22:00 NZDT
End Time: 14/03/2018 02:00 NZDT

The following database servers will be affected:

mysql2.openhost.net.nz
mysql3.openhost.net.nz
mysql4.openhost.net.nz
mysql5.openhost.net.nz
mysql6.openhost.net.nz
mysql7.openhost.net.nz

We thank you for your understanding while this working is completed and apologise for any inconvenience.


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Mar
12
Control Panel/Billing System Scheduled Server Maintenance - March
Posted by Matt Hair on 12 March 2018 04:02 PM

Dear Customers,

We are writing to advise that we have scheduled an upgrade of our control panel system.

Start Time: 13/03/2018 22:00 NZDT
End Time: 14/03/2018 02:00 NZDT

During this time, you will not be able to login and manage your account.

The following logins will not be available:

http://mycp.co.nz

https://hspc.openhost.net.nz/cp/
https://hspc.webbase.net.nz/cp/
https://hspc.domains4less.net.nz/cp/
https://hspc.domains4less.net.au/cp/

We thank you for your understanding while this working is completed and apologise for any inconvenience caused.


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Mar
10
UPDATED: Openhost support 0800 temporarily down
Posted by Tim Botherway on 10 March 2018 11:37 AM

Dear Customers,

We are facing an issue with our 0800 Openhost number not reaching through to the support extension(Ext 1) correctly.  While this is being remedied please feel free to reach us on the sales line (Ext 2) to reach our technical support, as this is working.

We thank you for your understanding and apologise for any inconvenience.

 

UPDATE: Now resolved as of 12:48 PM

 

 


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Feb
5
LinuxPlesk 4
Posted by Matt Hair on 05 February 2018 10:13 AM

Dear Customers,

We are aware of an issue on the shared web hosting servers "linuxplesk4.openhost.net.nz"

This is under investigating and we hope to have it resolved shortly.

We thank you for your understanding and apologise for any inconvenience.


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Jan
31
UPDATED: Auckland Office Power Outage
Posted by Aliesha Ellington on 31 January 2018 10:43 AM

UPDATE 11.15am: Power has been restored to our office, and all systems are now running as normal. 

====================================================================================

Our Auckland office is currently experiencing a power outage, and we are unsure when this will be rectified.

Our support team is still available and running on backup power, however our phone support ability may be limited. If you require support, we ask you that you first log a ticket with our team.

We will post updates when they are available.


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