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Jun 2 |
Telephone Support - ISSUE RESOLVED
Posted by Nicola Harris on 02 June 2018 09:43 AM
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Dear Customer Thank you for your patience. Our upstream telephony provider for our Service Desk has now resolved the issue and restored services. Our phone systems are once again fully operational during our standard support hours. You can also continue to contact our support team via email. Again, thank you for your patience during this time. Read more » | |
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Jun 1 |
Telephone Support Outage – Openhost
Posted by Nicola Harris on 01 June 2018 08:05 PM
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Identified - We are currently experiencing an issue with our upstream telephony provider for our Service Desk, resulting in an outage to our telephone support channel for Openhost. We are working with our provider to resolve things as soon as possible. In the interim we have enabled a temporary DDI number for your convenience. You can also continue to contact us via email. Thank you for your patience during this time. DDI – 09 801 6087 Read more » | |
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Jun 1 |
Customer Notification
Posted by Rowena Barrett on 01 June 2018 08:43 AM
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Dear Customers, Please note all phone support systems are currently down, we are urgently working to restore the service. We have spoken with our upstream provider who have confirmed it as an issue at their end. We have no ETA at this stage but will update as soon as possible. In the meantime for any urgent support requirements please lodge a support ticket through the website. We apologise for any inconvenience. Regards, Read more » | |
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May 23 |
Scheduled Maintenance Notification
Posted by Rowena Barrett on 23 May 2018 02:05 PM
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Scheduled Maintenance Notification - Sunday, 27 May 2018, 7:00-9:00am NZST ============================================================ The next SRS release maintenance window is scheduled for Sunday 27 May, 7:00-9:00 am, NZST (+12:00 UTC) during which time we will release version 7.16 of the SRS software. Registrar Impact At the recent Registrar Advisory Group meeting a request was made to increase the frequency of zone pushes. With this release we are changing the frequency of the zone pushes from the SRS to our authoritative DNS servers. The current frequency is once per hour on the hour and this will be changed to every 15 minutes. Apart from the increased frequency of updates we do not anticipate any other impact. Changelog SRS / No registrar impact / SRS registration Renew Domains scheduled to job change / SRS-6 If you encounter any issues following the release, please contact registry@internetnz.net.nz
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May 1 |
Registrar Information - Maintenance Notification
Posted by Rowena Barrett on 01 May 2018 03:11 PM
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Extended Scheduled Maintenance Notification - Reminder Sunday, 6th May 2018, 08:00 AEST - 20:00 AEST Registrars, Date: Sunday, 6th May 2018 An extended maintenance is required to support the upcoming .au Registry transition. This work forms part of AusRegistry's maintenance schedule and falls within the Service Level Agreements held between AusRegistry, Registrars and auDA. If you require further information or assistance, please do not hesitate to contact the Registrar Support Team. Regards, Registrar Support Team
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Apr 24 |
Disk performance impacted for CHC based VMs that reside on the dual-site cluster
Posted by Mike Manson on 24 April 2018 08:41 AM
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We have identified a failed node in our dual-site cluster based in our Christchurch datacentre. Our engineers are working with the hardware vendor to restored service. Read more » | |