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15
Posted by Nicola Harris on 15 March 2018 06:18 PM

Dear Customer,

SERVICE UPDATE

This morning some customers may have experienced difficulty with their websites not working or email not being received. 

At around 10:00am our Openhost shared hosting environment was the victim of a DOS (Denial Of Service) attack. The hosting environment started slowing down around 10:15am due to being overrun with requests on the internet facing ports. Once the source range of the attack was identified, we initiated blocks on the traffic to our hosts.

During the period of the attack, websites and emails hosted on the Openhost platform may have performed suboptimally, however any incoming emails which could not be delivered at the time should now have been delivered. Please note that no email will have been lost through this incident.

Our Support Team were very busy during this time and we apologise if you were unable to get an immediate response from us.

All systems are now fully operational and we are monitoring the situation closely.

Once again we apologise for any inconvenience caused.

Kind Regards,

The Openhost Team


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