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Latest Updates
Jun
15
Customer Update
Posted by Mahi Kaur on 15 June 2020 12:44 PM

Dear Customers,

Please note we have been experiencing issues with our email servers due to weak passwords. Our technical team have identified the issues and they have now been fixed. However, due to a backlog of 20000 emails on the server, there may be a slight delay receiving email until these are cleared.

Thank you for your understanding.

Regards,
Umbrellar Online Support


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Feb
26
Routine Server Maintenance
Posted by Rowena Barrett on 26 February 2020 03:29 PM

Please note we have upcoming scheduled server maintenance.

This is routine maintenance where we will be addressing re-balancing of virtual machines across our servers. There will be a brief interruption of service during this time.

To reduce impact on customers we will be performing this maintenance on Wednesday 26th of February after 11:00 pm. There will be a brief disruption of service during this time window when customers may be unable to access their email boxes.

Mail may be unavailable for up to 1 hour. This maintenance is being performed to improve speeds and customer experience. We apologise for any inconvenience caused.


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Nov
7
Customer Update
Posted by Rowena Barrett on 07 November 2019 09:41 AM

Dear Customers,

Due to an off-site all staff event being held this Friday, 8 November please note that support response may be slightly slower. This is due to a lighter roster of help desk staff on duty during the event.

Thank you for your understanding.

Regards,
The Support Team


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Nov
1
Maintenance Notification
Posted by Rowena Barrett on 01 November 2019 02:07 PM

 

Dear Customers,

UPCOMING SCHEDULED MAINTENANCE

This is to inform you of scheduled maintenance coming up next week on our network.

Date: Wednesday, 6 November 2019
Maintenance Window: Between 10pm and midnight

We don’t foresee any impact on your services. However, there will be a short interval where our redundancy / failover network routing will be unavailable and when the devices are rebooted post upgrade. Any potential outage would involve short 3 minute drop offs during this routing process.

We appreciate your patience while we perform this upgrade. This will allow us to provide a more robust service going forward.


Regards,
The Support Team

 


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Aug
28
Network Outage
Posted by Tim Botherway on 28 August 2019 02:33 AM

Dear Customers,

We experienced an ongoing intermittent network connectivity issue since 9.15pm 27/08/19, which has affected all customers.  Our network engineers are working on resolving this and will get thing working as soon as possible.  We will inform you again shortly when all systems have been restored.

UPDATE: Outage has now been resolved.

We apologise for any inconvenience.


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