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Nov
16
Customer Notification - Degraded Email Service (support@umbrellar.com)
Posted by Louie Deocampo on 16 November 2018 04:49 PM

UPDATE 5:30pm

We advise that this situation is now resolved and services are operating normally. You may now use our email channel (support@umbrellar.com) to contact support.

Kind Regards,

The Support Team

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Dear Customer,

Currently, we are experiencing issues with our ticketing system and our System Administrators are working to resolve the issue at the earliest.

In the meantime for any urgent support matter,  please call: 0800 344 493 and press option "4".

We apologise for any inconvenience.

Regards,

The Support Team


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Aug
17
Customer Notification
Posted by Rowena Barrett on 17 August 2018 01:10 PM

Dear Customers,

We note that some customers incorrectly received an email from us earlier today notifying them that their domain had been transferred to another registrar. Unfortunately our system auto-generated this email in error and we apologise for any confusion caused.

Please disregard the email you received, it was triggered by an internal process of moving domains from one server to another.

We are working hard to address and resolve this issue and apologise that customers were disturbed.

Thank you for your understanding.

Kind Regards,

The Support Team


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Aug
3
Scheduled Network Maintenance
Posted by Aliesha Ellington on 03 August 2018 03:56 PM

We will be carrying out a scheduled network change on Wednesday 8th August at 8am.

Customer services will remain running and are not expected to be degraded by this change.

Technical Details

As part of ongoing network improvements, we will be de-peering with the Auckland Peering Exchange (APE) run by CityLink at 8am, Wednesday 8th August.

All IPv4 and IPv6 Prefixes currently advertised to Umbrellar Group brands via APE are covered by other Upstream Transit suppliers (Vocus, Vector and 2 Degrees) along with newly installed Multilateral Peers (MegaPort).


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Jun
22
Service Outage
Posted by Andre Woodroffe on 22 June 2018 10:59 AM

This morning there has been outage from 10:25 through to 10:50. 

This outage has been resolved, with investigations underway.

The outage was a network outage which will have caused downtime for client services.


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Jun
22
Network Outage Resolved
Posted by Rowena Barrett on 22 June 2018 10:53 AM

Dear Customers,

This issue has now been resolved, all systems are coming back online now.

Thank you for your patience.

Regards,
The Support Team


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