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Latest Updates
Aug
28
Network Outage
Posted by Tim Botherway on 28 August 2019 02:33 AM

Dear Customers,

We experienced an ongoing intermittent network connectivity issue since 9.15pm 27/08/19, which has affected all customers.  Our network engineers are working on resolving this and will get thing working as soon as possible.  We will inform you again shortly when all systems have been restored.

UPDATE: Outage has now been resolved.

We apologise for any inconvenience.


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Apr
5
Customer Support Update
Posted by Rowena Barrett on 05 April 2019 09:25 AM

Dear Customers,

Due to an internal staff event being held today, Friday 5 April please note that support response may be slightly delayed due to a lighter roster of staff on duty. Thank you for your understanding.

Regards,
The Support Team


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Feb
20
Support Updates
Posted by Rowena Barrett on 20 February 2019 05:04 PM

Dear Customer,

Umbrellar Online is in the process of introducing a dynamic new customer service platform (Salesforce) to better support and service our customers moving forward. While we are in the transition phase you may notice some small changes to dashboards or control panels you use regularly. Changes made as follows: 

Support Dashboard change (20/2/19)
Please note, customers are no longer able to login and view the status of their support tickets via this address https://support.digiweb.co.nz/index.php?/Umbrellar/Core/Default/Index  We expect to reactivate this service when the new platform is fully developed. In the meantime please contact our support team directly for progress updates if required.

Thank you for your understanding as we transition to our new platform.

Regards,
The Umbrellar Support Team


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Dec
28
Email issue
Posted by Rebecca Darcy on 28 December 2018 02:48 PM

Update: 31/12/18 1:55pm

We believe this issue is now resolve. 

Please let us know if you are still facing issues. 

----

Update: 28/12/18 5:30pm

We are still working on this issue.

We thank you for your patience.

----

Dear Customers,

We have identified an email issue with the error message: 

(0x800CCC1A) Your server does not support the connection encryption type you have specified.
 
We do not currently have an ETA for a resolution to this issue. 
 
Please be aware, we currently have skeleton support staff for the Christmas period, so wait times on calls to us may be higher than usual. 
 
We are working to resolve this issue as soon as possible. 
 
Kind regards,
The Support team

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Dec
20
Christmas Holiday Support Hours
Posted by Rowena Barrett on 20 December 2018 11:17 AM

Like you, it's important that our core Support Team here at Umbrellar Online powers down for some rest and relaxation after a very busy year. Our offices will be closed over the holiday period from Friday, 21 December 2018 until Monday, 7 January 2019.

Light Support will still be available over the holiday period.
Support Desk Hours: Monday to Friday, 8.30am-5.30pm
Weekends & Public Holidays: not available.

Contact Us here

Merry Christmas & Happy New Year!


Regards,
The Support Team


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