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Jan
12
UPDATED: Kernel Memory Issue - Spectre and Meltdown
Posted by Aliesha Ellington on 12 January 2018 02:50 PM

UPDATE 
12/01/18 2.49PM

In response to the global Kernel Memory Leakage vulnerability issues that have circulated throughout the last week, we have worked closely with our hardware and operating system vendors to initiate remedial actions.  

As there is no single fix to cover all the variants of Meltdown and Spectre, we are completing our patching in a phased approach, as outlined below.

Virtualization Platform

  • Our virtualization platform has been patched up to the current vendor issued baseline.
  • There are 2 remaining specific patches which are pending. These depend on the availability of a vendor firmware patch, which we expect to be released in the coming days.

Infrastructure Hardware

  • The majority of our vendors have already released firmware patches, and patching is in progress.
  • For the few still outstanding we are actively tracking availability with the vendor.
  • For hardware that does not have applicable firmware patches, we are also patching the overlying Operating Systems for additional mitigation.  

Operating System Patches    

  • Microsoft have released patches for Windows Operating Systems. Over 50% of our systems are already patched, with the remaining systems being completed next week.
  • The majority of Linux distributions have already released their OS patches, but there are a few who we are still waiting on. We plan to address these patches in our next patch cycle at the beginning of February, so we can include all outstanding patches.
  • We are investigating the possibility of bringing the patch cycle forward, depending on the availability of the Linux patches.

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Jan
5
UPDATED: Kernel Memory Issue - Spectre and Meltdown
Posted by Christian Derrington on 05 January 2018 11:22 AM

UPDATE 
12/01/18 2.49PM

In response to the global Kernel Memory Leakage vulnerability issues that have circulated throughout the last week, we have worked closely with our hardware and operating system vendors to initiate remedial actions.  

As there is no single fix to cover all the variants of Meltdown and Spectre, we are completing our patching in a phased approach, as outlined below.

Virtualization Platform

  • Our virtualization platform has been patched up to the current vendor issued baseline.
  • There are 2 remaining specific patches which are pending. These depend on the availability of a vendor firmware patch, which we expect to be released in the coming days.

Infrastructure Hardware

  • The majority of our vendors have already released firmware patches, and patching is in progress.
  • For the few still outstanding we are actively tracking availability with the vendor.
  • For hardware that does not have applicable firmware patches, we are also patching the overlying Operating Systems for additional mitigation.  

Operating System Patches    

  • Microsoft have released patches for Windows Operating Systems. Over 50% of our systems are already patched, with the remaining systems being completed next week.
  • The majority of Linux distributions have already released their OS patches, but there are a few who we are still waiting on. We plan to address these patches in our next patch cycle at the beginning of February, so we can include all outstanding patches.
  • We are investigating the possibility of bringing the patch cycle forward, depending on the availability of the Linux patches.

UPDATE
08/01/18 2.28PM

Vendors have started to classify the risk impact on their products and are slowly releasing patches remediating some of the vulnerabilities.  We will be patching our virtualisation environment with the recommended baseline versions for protection.  Once the final fixes are made available, we will be deploying them accordingly.

If you see browser updates, we strongly recommend that you run these and as per usual, we strongly recommend checking, and applying operating system security updates as they become available.

Browser patch references from respective software houses are below:

Firefox statement release to media: https://www.mozilla.org/en-US/security/advisories/mfsa2018-01/

Google chrome statement release: https://www.chromium.org/Home/chromium-security/ssca

Opera browser statement release: https://blogs.opera.com/security/2018/01/opera-mitigates-critical-cpu-vulnerabilities/

Microsoft Edge / Internet Explorer: Patches were made available Wednesday last week, but automatic updates will run from next patch cycle.  (Wednesday 10th Jan NZ time).

==============================================================================================================

You may be aware of the global Kernel Memory Leakage issue relating to CPU vendors which was announced to the public yesterday by international media. 

We have outlined all you need to know below and are actively working with our hardware vendors and operating system vendors to assess impact and remedial action.

We will be updating you as further information becomes available via this Status Page however, please be assured that we are doing everything possible to remediate any potential impacts immediately. 

 

FAQ’s:

What is the issue?

On Jan 4th, it was announced in the media (theregister.co.uk) that numerous industry wide vulnerabilities in Intel, ARM and AMD (alleged) CPU's had been identified in relationship to Kernel Memory Leakage, known as Meltdown and Spectre. These vulnerabilities impact all compute running Windows, Linux, macOS (including server OS) and operating systems will require a patch to resolve the vulnerabilities.  These vulnerabilities allow for side channel exploits in rogue malicious applications to be able to read data stored on a computers system memory.  It is yet unknown the impact of the operating systems patch on operating system performance, however we will continue to monitor our platforms and make the necessary adjustments where needed. 

 

Am I affected by the vulnerability?

Yes. This is a global issue with CPU chip sets. The full extent of the impact is yet to be established and we will communicate further as more information is received. Right now, we are doing everything possible by working with our vendors to rectify and remedy the known vulnerabilities.

 

What could be leaked?

If your system is affected by a malicious application, an exploit could read the memory content of the host server. This may include passwords and sensitive data stored on the system.

An attacker able to execute code with user privileges, can gain access to data in memory space, thus bypassing KASLR: (kernel address space layout randomization). This is a defence mechanism used by various operating systems to place components of the kernel in randomized locations in virtual memory. 

 

Which systems are affected?

Desktop, Laptop, and Cloud computers may be affected by Meltdown/Spectre. More technically, every Intel (and potentially ARM and AMD) processor which implements out-of-order execution is potentially affected, which is effectively every processor since 1995 (except Intel Itanium and Intel Atom before 2013).

 

What is the difference between Meltdown and Spectre?

Meltdown breaks the mechanism that keeps applications from accessing arbitrary system memory. Consequently, applications can access system memory. Spectre tricks other applications into accessing arbitrary locations in their memory. Both attacks use side channels to obtain the information from the accessed memory location. For a more technical discussion we refer to the papers (Meltdown and Spectre).

  • Meltdownis Intel-only and takes advantage of a privilege escalation flaw allowing kernel memory access from user space, meaning any secret a computer is protecting (even in the kernel) is available to any user able to execute code on the system. 
  • Spectre applies to Intel, ARM, and AMD processors and works by tricking processors into executing instructions they should not have been able to, granting access to sensitive information in other applications’ memory space

 

Is there more technical information about Meltdown and Spectre?

Yes, there is an academic paper and a blog post about Meltdown, and an academic paper about Spectre. Furthermore, there is a Google Project Zero blog entry about both vulnerabilities.


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Dec
7
Customer Portal Scheduled Maintenance
Posted by Aliesha Ellington on 07 December 2017 05:29 PM

We will be performing scheduled maintenance on our customer portal during the below maintenance window. Unfortunately, the customer portal will be unavailable during this time, however, please be assured that your services will continue to run as normal. 

Start: 10.00pm, Thursday 7 December
End: 10.30pm, Thursday 7 December

We apologise for any inconvenience this may cause. 


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Nov
17
Domain Services - Scheduled Maintenance
Posted by Aliesha Ellington on 17 November 2017 10:36 AM

Due to scheduled maintenance by OpenSRS, our domain registry provider, some customers may experience difficulty in registering or renewing some domain extensions during the below maintenance window.

Start: 10pm, Saturday 18 November
End: 11pm, Saturday 18 November

This service impact is not expected to last any longer than 15 minutes. We apologise for any inconvenience.


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Sep
29
Domain Issues
Posted by Carole Congdon on 29 September 2017 02:56 PM

Due to an issue with an upstream provider we are currently experiencing issues with registrations and renewals for gTLDs, .nz domains are unaffected.  We are working to resolve this as quickly as possible.  Apologies for the inconvenience.


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Aug
11
International Transit Degradation [resolved]
Posted by Aliesha Ellington on 11 August 2017 02:12 PM

This issue has been mitigated by our upstream provider and services are operating normally.


 

Due to an issue with an upstream provider, are currently experiencing intermittent packet loss on incoming international traffic.
It is possible that some customers may intermittently experience some minor service degradation.
Our engineers are working to resolve this issue as a priority.


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