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Apr
24

We have identified a failed node in our dual-site cluster based in our Christchurch datacentre. Our engineers are working with the hardware vendor to restored service.
Customers may experience higher than normal disk latency while the node remains in a failed state.
Further updates pending as we receive information from our vendor.


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Apr
11
Server Outage
Posted by Christian Derrington on 11 April 2018 08:50 AM

CUSTOMER UPDATE

All systems are now fully operational. We apologise for any inconvenience caused by this outage.

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9:30am/  Our Engineers have now identified the issue and are in the process of fixing it.

We expect server function to return to normal after 10:30am. Thank you for your patience.

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8:50am/  Some customers may be experiencing delays in sending and receiving email due to a Server Outage. 

Our Engineers are working on this with an fix ETA to follow shortly.


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Mar
15
Web & Mail Server Issues
Posted by Nicola Harris on 15 March 2018 10:58 AM

Dear Customer -

We are currently experiencing high demand in our service desk due to a technical issue with some of our web & mail servers, impacting the sending & receiving of some customers email and website browsing.

The team are working with urgency to resolve, meanwhile we apologize for the inconvenience and thank you in advance for your patience.

Kind Regards

 


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Mar
12
Updated: Customer Portal Scheduled Maintenance
Posted by Rowena Barrett on 12 March 2018 12:36 PM

UPDATE:  The scheduled maintenance is complete and the customer portal is available.
Thank you for your patience during this maintenance period.

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Please note we will be performing scheduled maintenance on the customer portal during the below window.

Start: Sunday 18th March from 10pm
End: Monday 19th March at 2am

During this time the customer portal will be unavailable. We apologise for any inconvenience.


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Dec
7
Customer Portal Scheduled Maintenance
Posted by Aliesha Ellington on 07 December 2017 05:29 PM

We will be performing scheduled maintenance on our customer portal during the below maintenance window. Unfortunately, the customer portal will be unavailable during this time, however, please be assured that your services will continue to run as normal. 

Start: 10.00pm, Thursday 7 December
End: 10.30pm, Thursday 7 December

We apologise for any inconvenience this may cause. 


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Nov
17
Domain Services - Scheduled Maintenance
Posted by Aliesha Ellington on 17 November 2017 10:36 AM

Due to scheduled maintenance by OpenSRS, our domain registry provider, some customers may experience difficulty in registering or renewing some domain extensions during the below maintenance window.

Start: 10pm, Saturday 18 November
End: 11pm, Saturday 18 November

This service impact is not expected to last any longer than 15 minutes. We apologise for any inconvenience.


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