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Jun
1
Customer Notification
Posted by Rowena Barrett on 01 June 2018 08:43 AM

Dear Customers,

Please note all phone support systems are currently down, we are urgently working to restore the service. We have spoken with our upstream provider who have confirmed it as an issue at their end. We have no ETA at this stage but will update as soon as possible.

In the meantime for any urgent support requirements please lodge a support ticket through the website.

We apologise for any inconvenience.

Regards,
The Support Team


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May
23
Scheduled Maintenance Notification
Posted by Rowena Barrett on 23 May 2018 02:05 PM

Scheduled Maintenance Notification - Sunday, 27 May 2018, 7:00-9:00am NZST

============================================================

The next SRS release maintenance window is scheduled for Sunday 27 May, 7:00-9:00 am, NZST (+12:00 UTC) during which time we will release version 7.16 of the SRS software.

Registrar Impact
------------------------

At the recent Registrar Advisory Group meeting a request was made to increase the frequency of zone pushes. With this release we are changing the frequency of the zone pushes from the SRS to our authoritative DNS servers. The current frequency is once per hour on the hour and this will be changed to every 15 minutes. Apart from the increased frequency of updates we do not anticipate any other impact.

Changelog
------------------------

SRS / No registrar impact / SRS registration Renew Domains scheduled to job change / SRS-6
SRS / No registrar impact / Internal reporting changes / SRS-651 SRS-846 SRS-857
SRS / No registrar impact / Internal system changes / SRS-840 SRS-821 SRS-850 SRS-876 SRS-859 SRS-879 SRS-880
EPP / No registrar impact / Correct EPP Error reporting / SRS-829
SRS / No registrar impact / Changes to unit tests of UDAI storage / SRS-835
Whois / No registrar impact / Internal DB and reporting changes / SRS-856 SRS-828

If you encounter any issues following the release, please contact registry@internetnz.net.nz


Regards,
The Support Team


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May
4
Customer Update - Email Access
Posted by Rowena Barrett on 04 May 2018 10:37 AM

Dear Customers,

We have had feedback from a few customers that they are having difficulty logging in to webmail on the new website.

Please note we have updated the top WEBMAIL access links to WEBMAIL 1 and WEBMAIL 2. If you are unable to login on one of the links, please try the other.

All customers will be able to access webmail via either link.

We apologise for any inconvenience caused.

Regards,
The Support Team


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May
4
New Website Maintenance Update
Posted by Rowena Barrett on 04 May 2018 10:03 AM

 

Dear Customers,

As you can see we have launched a brand new website for Discount Domains.

There will be a short period of maintenance as the new site settles. If you require any support during this time please lodge a ticket with our team and we will resolve any issues as fast as possible.

Thank you for your patience and understanding.

Kind Regards,
The Support Team


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Apr
27
Customer Maintenance Update
Posted by Rowena Barrett on 27 April 2018 06:00 PM

 

Dear Customers,

We are writing to advise that we have scheduled maintenance on our servers for one hour during the following period:

Start Time: Saturday 28 April 2018 at 11:00pm NZST
End Time: Sunday 29 April 2018 at 12:00am NZST

Thank you for your understanding and apologise for any inconvenience caused.

 

Kind Regards,

The Support Team


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Apr
24

We have identified a failed node in our dual-site cluster based in our Christchurch datacentre. Our engineers are working with the hardware vendor to restored service.
Customers may experience higher than normal disk latency while the node remains in a failed state.
Further updates pending as we receive information from our vendor.


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