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Feb
23
Live Chat Update
Posted by Rowena Barrett on 23 February 2019 02:44 PM

Dear Customers,

Domains4Less are in the process of introducing a dynamic new customer service platform (Salesforce) to better support and service our customers moving forward. During this transition phase we have had feedback from a few customers having connectivity issues while using Live Chat. Our team are working hard to ensure this is resolved as fast as possible.

In the meantime, if you have any difficulty with Live Chat please submit a support ticket via email at support@domains4less.co.nz  Our team will respond as fast as possible. Thank you for your patience and understanding.

Regards,
The Support Team


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Dec
28
Email issue
Posted by Rebecca Darcy on 28 December 2018 02:48 PM

Update: 31/12/18 1:55pm

We believe this issue is now resolve. 

Please let us know if you are still facing issues. 

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Update: 28/12/18 5:30pm

We are still working on this issue.

We thank you for your patience.

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Dear Customers,

We have identified an email issue with the error message: 

(0x800CCC1A) Your server does not support the connection encryption type you have specified.
 
We do not currently have an ETA for a resolution to this issue. 
 
Please be aware, we currently have skeleton support staff for the Christmas period, so wait times on calls to us may be higher than usual. 
 
We are working to resolve this issue as soon as possible. 
 
Kind regards,
The Support team

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Dec
20
Christmas Holiday Support Hours
Posted by Rowena Barrett on 20 December 2018 11:06 AM

Like you, it's important that our core Support Team here at Domains4Less powers down for some rest and relaxation after a very busy year. Our offices will be closed over the holiday period from Friday, 21 December 2018 until Monday, 7 January 2019.

Light Support will still be available over the holiday period.
24/7: Live Chat and Email Support.
We aim to respond to all support emails within 24 hours.

Contact Us here

Merry Christmas & Happy New Year!


Regards,
The Support Team


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Nov
16
Customer Notification - Degraded Email Service (support@umbrellar.com)
Posted by Louie Deocampo on 16 November 2018 04:49 PM

UPDATE 5:30pm

We advise that this situation is now resolved and services are operating normally. You may now use our email channel (support@umbrellar.com) to contact support.

Kind Regards,

The Support Team

===========================================================

Dear Customer,

Currently, we are experiencing issues with our ticketing system and our System Administrators are working to resolve the issue at the earliest.

In the meantime for any urgent support matter,  please call: 0800 344 493 and press option "4".

We apologise for any inconvenience.

Regards,

The Support Team


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Sep
12
Scheduled Network Maintenance
Posted by Rowena Barrett on 12 September 2018 10:45 AM

Dear Customers,

A small number of customers may be minimally affected by maintenance activity between 11am and 2pm today, Wednesday 12th September.

We apologise for any inconvenience caused.

Regards,
The Support Team


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