RSS Feed
Latest Updates
Oct
4
Customer Update
Posted by Rowena Barrett on 04 October 2019 09:02 AM

Dear Customers,

Upcoming Maintenance: Wednesday, 9 October 2019

Please note, we will be performing routine maintenance on our network on the night of Wednesday, 9 October 2019.

Selected legacy equipment will be replaced with newer devices, and we expect a short network interruption of a few seconds during the cutover process.

Updating this equipment will allow us to provide a more robust and resilient network for our customers going forward. If you have any questions, please contact our support team for more information.

Regards,
The Technical Support Team


Read more »



Aug
28
Network Outage
Posted by Tim Botherway on 28 August 2019 02:33 AM

Dear Customers,

We experienced an ongoing intermittent network connectivity issue since 9.15pm 27/08/19, which has affected all customers.  Our network engineers are working on resolving this and will get thing working as soon as possible.  We will inform you again shortly when all systems have been restored.

UPDATE: Outage has now been resolved.

We apologise for any inconvenience.


Read more »



Jul
17
Customer Domain Process Update
Posted by Rowena Barrett on 17 July 2019 07:32 PM

Dear Customers,

In response to an article some customers may have seen in today’s NZ Herald we would like to offer clarity on how the relationship with our upstream providers works.

Domains4Less sells .nz domains names under its own accreditations with Internet NZ. This is regulated by the Domain Name Commissioner. For non .nz domains such as .com domains, Domains4Less uses an upstream wholesale provider called SRSPlus (among others). These domains are regulated by global body ICANN.

Domains4Less works with both the DNC and ICANN to ensure regulatory compliance. On the ICANN side from time to time registrants are sent a verification email from SRSPlus. For the protection of registrants security, this needs to be verified within 15 days or else the domain name is temporarily suspended. It is very important that if you own a domain name with Domains4Less that these emails from our upstream providers are not disregarded.

This protection is highlighted to customers when they buy their domain names via the sign up process in the Customer Portal. As reported in the article today, unfortunately for one of our customers the verification email was not checked as the link between Domains4Less and SRSPlus was not fully understood.   

Domains4Less strives to be a listening and learning organisation, in an Internet world that continues to change rapidly. In response to learning of our customer’s challenge we have also added the relevant content to the marketing site to ensure that customers can check the requirements via our website anytime as well as during the registration process. As a registrar our actions are always intended to be in the interests of registrants. We regret our customer’s experience and are grateful to him for his feedback via the article.

In this world of heightened internet security exposures, we encourage any domain name holders to contact their registrar immediately for clarity if receiving any communications in respect of their domains names that they are unsure of.


If you would like further clarification on the terms and conditions associated with your domain name please visit the following links on our website:
View new gTLD Domain Names Terms & Conditions
View other gTLD and ccTLD Terms & Conditions


For any other questions please don't hesitate to contact our Support Team via support@domains4less.co.nz

Regards,
Domains4Less Management


Read more »



Apr
5
Customer Support Update
Posted by Rowena Barrett on 05 April 2019 09:25 AM

Dear Customers,

Due to an internal staff event being held today, Friday 5 April please note that support response may be slightly delayed due to a lighter roster of staff on duty. Thank you for your understanding.

Regards,
The Support Team


Read more »



Feb
23
Live Chat Update
Posted by Rowena Barrett on 23 February 2019 02:44 PM

Dear Customers,

Domains4Less are in the process of introducing a dynamic new customer service platform (Salesforce) to better support and service our customers moving forward. During this transition phase we have had feedback from a few customers having connectivity issues while using Live Chat. Our team are working hard to ensure this is resolved as fast as possible.

In the meantime, if you have any difficulty with Live Chat please submit a support ticket via email at support@domains4less.co.nz  Our team will respond as fast as possible. Thank you for your patience and understanding.

Regards,
The Support Team


Read more »




© 2018 Domains4Less. All rights reserved. Privacy policy