Knowledgebase: D4L Billing
How do I check when my services are due for renewal?
Posted by Tim Botherway on 28 August 2018 03:07 PM


We send out three reminder notices by default before your services are due to expire. 

First reminder sent between 50-60 days.  

Second reminder sent between 28-35 days. 

Third reminder sent between 4-7 days.  


Once you receive these reminders, you can log into your account at any time to renew your services.  

Alternatively, you can log into your account, go to the ‘Renewals’ page, and check when the services are next due for renewal.  



What if I do not want to renew my services when I receive a reminder notice? 

As long as the services aren’t on automatic renewal, they will expire automatically on the expiry date. They will suspend in your account and terminate automatically. Just ignore any further reminder notices.  If they are on automatic renewal, you will need to go in and disable the automatic renewal.  

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