Knowledgebase: Pre-Sales Questions
Domains4Less Support Hours
Posted by - NA - on 29 July 2013 08:59 AM

Helpdesk support hours are from 08:30-19:30 Mon-Fri, 09:00-17:30 Sat-Sun.

Our SLA provides the following response times:

Helpdesk: 4 Hours
Tier 2: 4 Hours
Sales: 4 Hours
Accounts: 48h (Mon-Fri)

Please note that the following fees apply on after hours and weekend support:
Fees only apply if the fault is found to be caused by the customer.
Tier 2 support is chargeable at $100 per hour in 15 minute blocks.
Tier 2 support after hours is chargeable at $200 per hour, minimum 30 minutes in 15 minute blocks.

Terms and Conditions for Hosting Services
Terms and Conditions for Domain Registration.

 

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