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Customer Domain Process Update
Posted by Rowena Barrett on 17 July 2019 07:32 PM

Dear Customers,

In response to an article some customers may have seen in today’s NZ Herald we would like to offer clarity on how the relationship with our upstream providers works.

Domains4Less sells .nz domains names under its own accreditations with Internet NZ. This is regulated by the Domain Name Commissioner. For non .nz domains such as .com domains, Domains4Less uses an upstream wholesale provider called SRSPlus (among others). These domains are regulated by global body ICANN.

Domains4Less works with both the DNC and ICANN to ensure regulatory compliance. On the ICANN side from time to time registrants are sent a verification email from SRSPlus. For the protection of registrants security, this needs to be verified within 15 days or else the domain name is temporarily suspended. It is very important that if you own a domain name with Domains4Less that these emails from our upstream providers are not disregarded.

This protection is highlighted to customers when they buy their domain names via the sign up process in the Customer Portal. As reported in the article today, unfortunately for one of our customers the verification email was not checked as the link between Domains4Less and SRSPlus was not fully understood.   

Domains4Less strives to be a listening and learning organisation, in an Internet world that continues to change rapidly. In response to learning of our customer’s challenge we have also added the relevant content to the marketing site to ensure that customers can check the requirements via our website anytime as well as during the registration process. As a registrar our actions are always intended to be in the interests of registrants. We regret our customer’s experience and are grateful to him for his feedback via the article.

In this world of heightened internet security exposures, we encourage any domain name holders to contact their registrar immediately for clarity if receiving any communications in respect of their domains names that they are unsure of.

If you would like further clarification on the terms and conditions associated with your domain name please visit the following links on our website:
View new gTLD Domain Names Terms & Conditions
View other gTLD and ccTLD Terms & Conditions

For any other questions please don't hesitate to contact our Support Team via

Domains4Less Management

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Customer Support Update
Posted by Rowena Barrett on 05 April 2019 09:25 AM

Dear Customers,

Due to an internal staff event being held today, Friday 5 April please note that support response may be slightly delayed due to a lighter roster of staff on duty. Thank you for your understanding.

The Support Team

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Live Chat Update
Posted by Rowena Barrett on 23 February 2019 02:44 PM

Dear Customers,

Domains4Less are in the process of introducing a dynamic new customer service platform (Salesforce) to better support and service our customers moving forward. During this transition phase we have had feedback from a few customers having connectivity issues while using Live Chat. Our team are working hard to ensure this is resolved as fast as possible.

In the meantime, if you have any difficulty with Live Chat please submit a support ticket via email at  Our team will respond as fast as possible. Thank you for your patience and understanding.

The Support Team

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Email issue
Posted by Rebecca Darcy on 28 December 2018 02:48 PM

Update: 31/12/18 1:55pm

We believe this issue is now resolve. 

Please let us know if you are still facing issues. 


Update: 28/12/18 5:30pm

We are still working on this issue.

We thank you for your patience.


Dear Customers,

We have identified an email issue with the error message: 

(0x800CCC1A) Your server does not support the connection encryption type you have specified.
We do not currently have an ETA for a resolution to this issue. 
Please be aware, we currently have skeleton support staff for the Christmas period, so wait times on calls to us may be higher than usual. 
We are working to resolve this issue as soon as possible. 
Kind regards,
The Support team

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Christmas Holiday Support Hours
Posted by Rowena Barrett on 20 December 2018 11:06 AM

Like you, it's important that our core Support Team here at Domains4Less powers down for some rest and relaxation after a very busy year. Our offices will be closed over the holiday period from Friday, 21 December 2018 until Monday, 7 January 2019.

Light Support will still be available over the holiday period.
24/7: Live Chat and Email Support.
We aim to respond to all support emails within 24 hours.

Contact Us here

Merry Christmas & Happy New Year!

The Support Team

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Customer Notification - Degraded Email Service (
Posted by Louie Deocampo on 16 November 2018 04:49 PM

UPDATE 5:30pm

We advise that this situation is now resolved and services are operating normally. You may now use our email channel ( to contact support.

Kind Regards,

The Support Team


Dear Customer,

Currently, we are experiencing issues with our ticketing system and our System Administrators are working to resolve the issue at the earliest.

In the meantime for any urgent support matter,  please call: 0800 344 493 and press option "4".

We apologise for any inconvenience.


The Support Team

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