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Telephone Support - ISSUE RESOLVED
Posted by Nicola Harris on 02 June 2018 09:43 AM

Dear Customer

Thank you for your patience.

Our upstream telephony provider for our Service Desk has now resolved the issue and restored services. Our phone systems are once again fully operational during our standard support hours.

You can also continue to contact our support team via email.

Again, thank you for your patience during this time.

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Customer Notification
Posted by Rowena Barrett on 01 June 2018 08:43 AM

Dear Customers,

Please note all phone support systems are currently down, we are urgently working to restore the service. We have spoken with our upstream provider who have confirmed it as an issue at their end. We have no ETA at this stage but will update as soon as possible.

In the meantime for any urgent support requirements please lodge a support ticket through the website.

We apologise for any inconvenience.

The Support Team

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Scheduled Maintenance Notification
Posted by Rowena Barrett on 23 May 2018 02:05 PM

Scheduled Maintenance Notification - Sunday, 27 May 2018, 7:00-9:00am NZST


The next SRS release maintenance window is scheduled for Sunday 27 May, 7:00-9:00 am, NZST (+12:00 UTC) during which time we will release version 7.16 of the SRS software.

Registrar Impact

At the recent Registrar Advisory Group meeting a request was made to increase the frequency of zone pushes. With this release we are changing the frequency of the zone pushes from the SRS to our authoritative DNS servers. The current frequency is once per hour on the hour and this will be changed to every 15 minutes. Apart from the increased frequency of updates we do not anticipate any other impact.


SRS / No registrar impact / SRS registration Renew Domains scheduled to job change / SRS-6
SRS / No registrar impact / Internal reporting changes / SRS-651 SRS-846 SRS-857
SRS / No registrar impact / Internal system changes / SRS-840 SRS-821 SRS-850 SRS-876 SRS-859 SRS-879 SRS-880
EPP / No registrar impact / Correct EPP Error reporting / SRS-829
SRS / No registrar impact / Changes to unit tests of UDAI storage / SRS-835
Whois / No registrar impact / Internal DB and reporting changes / SRS-856 SRS-828

If you encounter any issues following the release, please contact

The Support Team

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Registrar Information - Maintenance Notification
Posted by Rowena Barrett on 01 May 2018 03:11 PM

Extended Scheduled Maintenance Notification - Reminder

Sunday, 6th May 2018, 08:00 AEST - 20:00 AEST

This is a reminder that AusRegistry has extended scheduled maintenance for:

Date: Sunday, 6th May 2018
Time: 08:00 AEST - 20:00 AEST

An extended maintenance is required to support the upcoming .au Registry transition.

This work forms part of AusRegistry's maintenance schedule and falls within the Service Level Agreements held between AusRegistry, Registrars and auDA.

If you require further information or assistance, please do not hesitate to contact the Registrar Support Team.


Registrar Support Team
AusRegistry Pty Ltd
Level 8, 10 Queens Road
Melbourne, Victoria, Australia 3004
Phone: +61 3 9866 2397


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We have identified a failed node in our dual-site cluster based in our Christchurch datacentre. Our engineers are working with the hardware vendor to restored service.
Customers may experience higher than normal disk latency while the node remains in a failed state.
Further updates pending as we receive information from our vendor.

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Scheduled MySQL Server Maintenance - April
Posted by Matt Hair on 12 April 2018 03:51 PM

Dear Customers,

We are writing to advise that we have scheduled security patching that will require reboots on our MySQL servers during the following period.

Start Time: 12/04/2018 22:00 NZST
End Time: 13/04/2018 02:00 NZST

The following database servers will be affected


We thank you for your understanding while this working is completed and apologise for any inconvenience caused.

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