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Apr
12
Control Panel/Billing System Scheduled Server Maintenance - April
Posted by Matt Hair on 12 April 2018 03:44 PM

Dear Customers,

We are writing to advise that we have scheduled an upgrade of our control panel system.

Start Time: 12/04/2018 22:00 NZST
End Time: 13/04/2018 02:00 NZST

During this time, you will not be able to login and manage your account.

The following logins will not be available:

http://mycp.co.nz

https://hspc.openhost.net.nz/cp/
https://hspc.webbase.net.nz/cp/
https://hspc.domains4less.net.nz/cp/
https://hspc.domains4less.net.au/cp/

We thank you for your understanding while this working is completed and apologise for any inconvenience caused.


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Apr
11
Server Outage
Posted by Christian Derrington on 11 April 2018 08:50 AM

CUSTOMER UPDATE

All systems are now fully operational. We apologise for any inconvenience caused by this outage.

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9:30am/  Our Engineers have now identified the issue and are in the process of fixing it.

We expect server function to return to normal after 10:30am. Thank you for your patience.

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8:50am/  Some customers may be experiencing delays in sending and receiving email due to a Server Outage. 

Our Engineers are working on this with an fix ETA to follow shortly.


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Apr
10
Server Outage
Posted by Aliesha Ellington on 10 April 2018 10:37 AM

CUSTOMER UPDATE

Thank you for your patience.

All systems are now fully operational again and we are monitoring the situation closely.

Once again we apologise for any inconvenience caused.

========================================================================================

We are currently experiencing an outage on our Linux platform. Some customers may be unable to access their FTP or mail services at this time.

Our team is currently investigating this issue as a priority, and we will provide updates when they become available.

We sincerely apologise for any inconvenience caused by this issue. 


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Mar
15
UPDATE: Web & Mail Server Issues
Posted by Nicola Harris on 15 March 2018 06:20 PM

Dear Customer,

SERVICE UPDATE

This morning some customers may have experienced difficulty with their websites not working or email not being received. 

At around 10:00am our D4L shared hosting environment was the victim of a DOS (Denial Of Service) attack. The hosting environment started slowing down around 10:15am due to being overrun with requests on the internet facing ports. Once the source range of the attack was identified, we initiated blocks on the traffic to our hosts.

During the period of the attack, websites and emails hosted on the D4L platform may have performed suboptimally, however any incoming emails which could not be delivered at the time should now have been delivered. Please note that no email will have been lost through this incident.

Our Support Team were very busy during this time and we apologise if you were unable to get an immediate response from us.

All systems are now fully operational and we are monitoring the situation closely.

Once again we apologise for any inconvenience caused.

Kind Regards,

The D4L Team


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Mar
15
Web & Mail Server Issues
Posted by Nicola Harris on 15 March 2018 10:58 AM

Dear Customer -

We are currently experiencing high demand in our service desk due to a technical issue with some of our web & mail servers, impacting the sending & receiving of some customers email and website browsing.

The team are working with urgency to resolve, meanwhile we apologize for the inconvenience and thank you in advance for your patience.

Kind Regards

 


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Mar
12
Scheduled MySQL Server Maintenance - March
Posted by Matt Hair on 12 March 2018 04:32 PM

Dear Customers,

We are writing to advise that we have scheduled security patching that will require reboots on our MySQL servers during the following period.

Start Time: 13/03/2018 22:00 NZDT
End Time: 14/03/2018 02:00 NZDT

The following database servers will be affected

mysql2
mysql3

We thank you for your understanding while this working is completed and apologise for any inconvenience caused.


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