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May
1
Registrar Information - Maintenance Notification
Posted by Rowena Barrett on 01 May 2018 03:11 PM

Extended Scheduled Maintenance Notification - Reminder

Sunday, 6th May 2018, 08:00 AEST - 20:00 AEST

Registrars,
This is a reminder that AusRegistry has extended scheduled maintenance for:

Date: Sunday, 6th May 2018
Time: 08:00 AEST - 20:00 AEST

An extended maintenance is required to support the upcoming .au Registry transition.

This work forms part of AusRegistry's maintenance schedule and falls within the Service Level Agreements held between AusRegistry, Registrars and auDA.

If you require further information or assistance, please do not hesitate to contact the Registrar Support Team.

Regards,

Registrar Support Team
AusRegistry Pty Ltd
Level 8, 10 Queens Road
Melbourne, Victoria, Australia 3004
Phone: +61 3 9866 2397
Email: support@ausregistry.com.au
Web: www.ausregistry.com.au
Registrars: www.ausregistry.net.au

 


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Apr
24

We have identified a failed node in our dual-site cluster based in our Christchurch datacentre. Our engineers are working with the hardware vendor to restored service.
Customers may experience higher than normal disk latency while the node remains in a failed state.
Further updates pending as we receive information from our vendor.


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Apr
12
Scheduled MySQL Server Maintenance - April
Posted by Matt Hair on 12 April 2018 03:51 PM

Dear Customers,

We are writing to advise that we have scheduled security patching that will require reboots on our MySQL servers during the following period.

Start Time: 12/04/2018 22:00 NZST
End Time: 13/04/2018 02:00 NZST

The following database servers will be affected

mysql2
mysql3

We thank you for your understanding while this working is completed and apologise for any inconvenience caused.


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Apr
12
Control Panel/Billing System Scheduled Server Maintenance - April
Posted by Matt Hair on 12 April 2018 03:44 PM

Dear Customers,

We are writing to advise that we have scheduled an upgrade of our control panel system.

Start Time: 12/04/2018 22:00 NZST
End Time: 13/04/2018 02:00 NZST

During this time, you will not be able to login and manage your account.

The following logins will not be available:

http://mycp.co.nz

https://hspc.openhost.net.nz/cp/
https://hspc.webbase.net.nz/cp/
https://hspc.domains4less.net.nz/cp/
https://hspc.domains4less.net.au/cp/

We thank you for your understanding while this working is completed and apologise for any inconvenience caused.


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Apr
11
Server Outage
Posted by Christian Derrington on 11 April 2018 08:50 AM

CUSTOMER UPDATE

All systems are now fully operational. We apologise for any inconvenience caused by this outage.

========================================================================================

9:30am/  Our Engineers have now identified the issue and are in the process of fixing it.

We expect server function to return to normal after 10:30am. Thank you for your patience.

========================================================================================

8:50am/  Some customers may be experiencing delays in sending and receiving email due to a Server Outage. 

Our Engineers are working on this with an fix ETA to follow shortly.


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Apr
10
Server Outage
Posted by Aliesha Ellington on 10 April 2018 10:37 AM

CUSTOMER UPDATE

Thank you for your patience.

All systems are now fully operational again and we are monitoring the situation closely.

Once again we apologise for any inconvenience caused.

========================================================================================

We are currently experiencing an outage on our Linux platform. Some customers may be unable to access their FTP or mail services at this time.

Our team is currently investigating this issue as a priority, and we will provide updates when they become available.

We sincerely apologise for any inconvenience caused by this issue. 


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