UPDATE 5:30pm

We advise that this situation is now resolved and services are operating normally. You may now use our email channel (support@umbrellar.com) to contact support.

Kind Regards,

The Support Team

===========================================================

Dear Customer,

Currently, we are experiencing issues with our ticketing system and our System Administrators are working to resolve the issue at the earliest.

In the meantime for any urgent support matter,  please call: 0800 344 493 and press option "4".

We apologise for any inconvenience.

Regards,

The Support Team

Dear Customers,

A small number of customers may be minimally affected by maintenance activity between 11am and 2pm today, Wednesday 12th September.

We apologise for any inconvenience caused.

Regards,
The Support Team

Dear Customers,

A small number of customers may be minimally affected by maintenance activity between 11am and 12pm today, Wednesday 5th September.

We apologise for any inconvenience caused.

Regards,
The Support Team

We will be carrying out a scheduled network change on Wednesday 8th August at 8am.

Customer services will remain running and are not expected to be degraded by this change.

Technical Details

As part of ongoing network improvements, we will be de-peering with the Auckland Peering Exchange (APE) run by CityLink at 8am, Wednesday 8th August.

All IPv4 and IPv6 Prefixes currently advertised to Umbrellar Group brands via APE are covered by other Upstream Transit suppliers (Vocus, Vector and 2 Degrees) along with newly installed Multilateral Peers (MegaPort).

This morning there has been outage from 10:25 through to 10:50. 

This outage has been resolved, with investigations underway.

The outage was a network outage which will have caused downtime for client services.

Dear Customers,

This issue has now been resolved, all systems are coming back online now.

Thank you for your patience.

Regards,
The Support Team