Knowledgebase: Domain Names
How do I cancel a domain name I no longer want?
Posted by Jason Huang on 05 December 2014 12:06 PM

Domains are automatically renewed once an invoice for their renewal is paid. 

Ensure that you have no pending renewal invoices for the domain in question. Your invoices are available to view under "My Invoices" in your Client Area.

To disable auto renewal of your domain through the Client Area please follow the steps below:

  1. login to your account at
  2. click "My Domains" on the top menu
  3. click on the details icon domain details next to the appropriate domain
  4. click on the "Disable Auto Renew" button

 Ensuring that you have no pending invoices is especially important if you have selected credit card payment for the domain.

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