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Hardware failure for AKL Enterprise VM Host
Posted by Mike Manson on 19 February 2017 04:39 AM

we have experienced a hardware failure on one of our blade servers in our Auckland Enterprise VM cluster.  Some customers may have experienced a short outage while VMs restarted on alernative blade servers in the cluster.

Sorry for any inconvenience this has caused.

Umbrellar Support

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FlexiHost Christmas Support Hours
Posted by Aliesha Ellington on 22 December 2016 03:36 PM

Please note that our FlexiHost phone support will be unavailable on Christmas Day and New Years Day. Support requests on these days should be sent to and will be answered by our on-call team.

Support will operate as per normal all other days during the holiday season.

FlexiHost wishes you a very merry Christmas and happy new year!

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Customer Surveys
Posted by Aliesha Ellington on 14 December 2016 10:57 AM

We are currently running some customer surveys to help us better understand our customers and their needs. If you have receive an invite to complete the survey, we would be most appreciative of your response. 

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Date: 07/12/2016 22:00 - 23:00

We have scheduled maintenance on our Cloud Control Panel ( between 22:00 and 23:00 tonight.

You will be unable to manage your cloud servers for a brief period during the maintenance window, this maintenance does not impact the functionality of your cloud servers.

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Emergency Security Maintenance for Shared Hosting
Posted by Aliesha Ellington on 14 September 2016 01:47 PM

We will be performing emergency maintenance during the below window in order to address a known vulnerability with MySQL. During this time, customers on our shared hosting platform may experience a short disruption to their service as we apply the required patches. 

Start: 10.00pm, 14 September 2016
End: 11.30pm, 14 September 2016

Our apologies for any inconvenience. 

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To allow for improved resilience of the voice network, we will be performing scheduled maintenance to change a router on

Thursday 25th August between 6:30am – 7am. 

The maintenance may result in intermittent voice issues during the day where a call may go silent giving the impression of a dropped call. 

We have a rollback plan in place should this occur.

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