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Knowledgebase : Webbase Support

Certainly. The following steps apply in changing your DNS via our control panel: Login to your Control Panel (https://hspc.webbase.net.nz/cp/) Click on the "Home" tab in the top menu bar Click on the "DNS Settings" under the services m...
Yes, please contact tech support to have safe_mode disabled on your account.
Please note: Domain Alias can be setup on most servers. If you require a Domain Alias and the following tutorial does not assist, please send a request to support@webbase.co.nz and our technicians will set it up for you. To make a domain alias log in...
Add the following line to your sites .htaccess file: DirectoryIndex home.html home.cgi home.php This will try to load home.html as your default home page, if that does not exist it will continue through the list. You can customize this list as you...
We recommend using FTP to send your files to the server (FTP stands for File Transfer Protocol). A good program to use is FileZilla, which is a free, open source FTP application that is easy to use. You can download it here: http://filezilla-project.org...
To change a Domain's name holder you need to print out and fill in the change of name holder form and then fax it to us. http://cor.domainagent.co.nz
Because of the way that the .au registry handles WHOIS queries, there may be an extra step you need to take to ensure your SSL cerificate can be verifed for your .au domain. As part of the verification process for SSL, a validation link will be sent to ...
If your site is loading slow, it can be due to a number of causes. Usually the cause is due to the way that the site is scripted. However, identifying these exact causes can be tricky. With some of the tools below, you will be able to accurately identify ...
Domain SSL Certificates Repository Management Click to open Video Tutorial Plesk enables you to upload a Secure Socket Layer (SSL) Certificate, generate a Certificate Signing Request (CSR), and/or generate a Self-signed Certificate. Each certificat...
Following article shows how to log in to your control panel and then manage your hosting resources. Please follow the following screenshots in the order that they are displayed. Please browse to our website: http://www.webbase.co.nz ...
To transfer a .nz domain, you will first need to obtain your domains "UDAI" code from your current domain registrar, most will provide this via your account login, other such as domainz will require you to call them. 1. Visit our domain name page an...
To transfer an international domain, you will first need to ensure the following: * Your domain is "unlocked" with your current registrar * It does not expire within the next 10 days * The contact email address is still valid Once you ...
If you require a restore of a file from our 7 day backups, then there is a charge of $100 per hour during normal business hours, with a minimal charge of half hour work. Note: Our normal business hours are Monday to Friday 08.30 am to 05.30 pm. Our ho...
If you are ready to purchase a new domain name, you can do so from within your control panel by following these steps: Select All my domains from the subscription drop down box Click Home Tab Click Register new domain This will display our shopp...
If you are experiencing problems with the Openhost systems, and contact us via phone support, you may be asked to install Teamviewer [http://www.teamviewer.com]. Teamviewer is a remote control system that, once run on your system, will allow our support...
We are removing support for PHP 5.2.x and below. We will be upgrading all existing servers to run PHP 5.3 as the minimum version supported. While the majority of users will not experience any interruption to their sites, there are some which may be affec...
Helpdesk support hours are from 08:00-19:30 Mon-Fri, 09:00-17:30 Sat-Sun. Our SLA provides the following response times: Helpdesk:4 Hours Tier 2:4 Hours Sales:4 Hours A...
ns1.webbase.net.nz - 119.47.118.3 ns2.webbase.net.nz - 118.127.36.158 ns3.webbase.net.nz - 188.227.167.58
What is a Dedicated IP address? A dedicated IP address is an IP address which is reserved just for your website. Unless you have a Virtual Private Server (VPS) with us, your website will be hosted on a shared server, and will have a shared IP address by ...
The new control panel The home tab The Subscription drop down box Domain management Account settings Invoices and Billing The Home Tab 1. Home tab The new look Home tab is where you manage all your subscription resources. Access to...
Login to Plesk and on the left hand frame you should see it labeled "Application Vault". If not please contact support, it may not be enabled on your account.