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Jun
23
Scheduled Maintenance Notification
Posted by Aliesha Ellington on 23 June 2017 01:52 PM

We wish to advise that we will be performing scheduled maintenance at our Albany datacentre during the below window. 

Start: 5pm, Tuesday 27 June 2017
End: 7pm, Tuesday 27 June, 2017

This is a notification only. As the maintenance is not anticipated to have any effect on the normal operation of the facility, you do not need to take any action. 

As part of our regular maintenance schedule, we will be testing the battery banks that support the UPS (Uninterruptable Power Supply) system.
Due to built in redundancy measures and processes, no disruption is expected. 


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May
2
Control Panel/Billing System Scheduled Server Maintenance - May
Posted by Matt Hair on 02 May 2017 05:17 PM

Dear Customers,

We are writing to advise that we have scheduled an upgrade of our control panel system.

Start Time: 03/05/2017 00:00 NZST
End Time: 03/05/2017 02:00 NZST

During this time, you will not be able to login and manage your account.

The following logins will not be available:

http://mycp.co.nz

https://hspc.openhost.net.nz/cp/

https://hspc.webbase.net.nz/cp/

https://hspc.domains4less.net.nz/cp/

https://hspc.domains4less.net.au/cp/

 

We thank you for your understanding while this working is completed and apologise for any inconvenience caused.


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May
2
Scheduled MySQL Server Maintenance - May
Posted by Matt Hair on 02 May 2017 05:15 PM

Dear Customers,

We are writing to advise that we have scheduled security patching that will require reboots on our MySQL servers during the following period.

Start Time: 02/05/2017 22:00 NZST
End Time: 03/05/2017 02:00 NZST

The following database servers will be affected

mysql2
mysql3

We thank you for your understanding while this working is completed and apologise for any inconvenience caused.


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Apr
24
.com Domain Name Registration
Posted by Aliesha Ellington on 24 April 2017 02:35 PM

Our upstream provider for .com domain names, LogicBoxes, is currently experiencing an issue which is causing .com domain name registrations to fail. 

They are currently working to identify and resolve the issue as soon as possible. We apologise for any inconvenience caused. 


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Apr
14
Intermittent Network Issue (restored)
Posted by Mike Manson on 14 April 2017 07:27 AM

9:20am UPDATE - Our engineers have isolated an issue on the network which has restored service to expected levels.

 

Our engineers are currently investigating an issue causing slow and intermittent network access.  Further updates will be made available as/when information is available.

 

Kind regards,

Umbrellar Support


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Apr
5
Auckland Datacentre Network - Emergency Maintenance UPDATED
Posted by Aliesha Ellington on 05 April 2017 04:13 PM

UPDATE 6/4/17: Maintenance changes have been successful, and all services continue to operate as per usual. 

We will be performing emergency maintenance on our Auckland Datacentre network tonight, in order to address a peering issue that our upstream provider is experiencing.

During the below maintenance windows, some customers may experience some service degradation.

Start: 10pm, Wednesday 5th April
End: 1am, Thursday 6th April

We apologise for any inconvenience this may cause.


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