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Telephone Support - ISSUE RESOLVED
Posted by Nicola Harris on 02 June 2018 09:43 AM

Dear Customer

Thank you for your patience.

Our upstream telephony provider for our Service Desk has now resolved the issue and restored services. Our phone systems are once again fully operational during our standard support hours.

You can also continue to contact our support team via email.

Again, thank you for your patience during this time.

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Telephone Support Outage – Webbase
Posted by Nicola Harris on 01 June 2018 08:07 PM

Identified - We are currently experiencing an issue with our upstream telephony provider for our Service Desk, resulting in an outage to our telephone support channel for Webbase.

We are working with our provider to resolve things as soon as possible. In the interim we have enabled a temporary DDI number for your convenience. You can also continue to contact us via email. Thank you for your patience during this time.

DDI – 09 801 6093

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Customer Notification
Posted by Rowena Barrett on 01 June 2018 08:43 AM

Dear Customers,

Please note all phone support systems are currently down, we are urgently working to restore the service. We have spoken with our upstream provider who have confirmed it as an issue at their end. We have no ETA at this stage but will update as soon as possible.

In the meantime for any urgent support requirements please lodge a support ticket through the website.

We apologise for any inconvenience.

The Support Team

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Registrar Information - Maintenance Notification
Posted by Rowena Barrett on 01 May 2018 03:11 PM

Extended Scheduled Maintenance Notification - Reminder

Sunday, 6th May 2018, 08:00 AEST - 20:00 AEST

This is a reminder that AusRegistry has extended scheduled maintenance for:

Date: Sunday, 6th May 2018
Time: 08:00 AEST - 20:00 AEST

An extended maintenance is required to support the upcoming .au Registry transition.

This work forms part of AusRegistry's maintenance schedule and falls within the Service Level Agreements held between AusRegistry, Registrars and auDA.

If you require further information or assistance, please do not hesitate to contact the Registrar Support Team.


Registrar Support Team
AusRegistry Pty Ltd
Level 8, 10 Queens Road
Melbourne, Victoria, Australia 3004
Phone: +61 3 9866 2397


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We have identified a failed node in our dual-site cluster based in our Christchurch datacentre. Our engineers are working with the hardware vendor to restored service.
Customers may experience higher than normal disk latency while the node remains in a failed state.
Further updates pending as we receive information from our vendor.

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Scheduled MySQL Server Maintenance - April
Posted by Matt Hair on 12 April 2018 03:51 PM

Dear Customers,

We are writing to advise that we have scheduled security patching that will require reboots on our MySQL servers during the following period.

Start Time: 12/04/2018 22:00 NZST
End Time: 13/04/2018 02:00 NZST

The following database servers will be affected


We thank you for your understanding while this working is completed and apologise for any inconvenience caused.

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