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Nov
7
Customer Update
Posted by Rowena Barrett on 07 November 2019 09:41 AM

Dear Customers,

Due to an off-site all staff event being held this Friday, 8 November please note that support response may be slightly slower. This is due to a lighter roster of help desk staff on duty during the event.

Thank you for your understanding.

Regards,
The Support Team


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Nov
1
Maintenance Notification
Posted by Rowena Barrett on 01 November 2019 02:07 PM

 

Dear Customers,

UPCOMING SCHEDULED MAINTENANCE

This is to inform you of scheduled maintenance coming up next week on our network.

Date: Wednesday, 6 November 2019
Maintenance Window: Between 10pm and midnight

We don’t foresee any impact on your services. However, there will be a short interval where our redundancy / failover network routing will be unavailable and when the devices are rebooted post upgrade. Any potential outage would involve short 3 minute drop offs during this routing process.

We appreciate your patience while we perform this upgrade. This will allow us to provide a more robust service going forward.


Regards,
The Support Team

 


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Oct
4
Customer Update
Posted by Rowena Barrett on 04 October 2019 09:02 AM

Dear Customers,

Upcoming Maintenance: Wednesday, 9 October 2019

Please note, we will be performing routine maintenance on our network on the night of Wednesday, 9 October 2019.

Selected legacy equipment will be replaced with newer devices, and we expect a short network interruption of a few seconds during the cutover process.

Updating this equipment will allow us to provide a more robust and resilient network for our customers going forward. If you have any questions, please contact our support team for more information.

Regards,
The Technical Support Team


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Aug
28
Network Outage
Posted by Tim Botherway on 28 August 2019 02:33 AM

Dear Customers,

We experienced an ongoing intermittent network connectivity issue since 9.15pm 27/08/19, which has affected all customers.  Our network engineers are working on resolving this and will get thing working as soon as possible.  We will inform you again shortly when all systems have been restored.

UPDATE: Outage has now been resolved.

We apologise for any inconvenience.


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May
22
General Server Maintenance Notification
Posted by Rowena Barrett on 22 May 2019 10:30 AM

Dear Customers,

We are writing to advise that we are running a patch cycle on our servers over four hours during the following period:

Start Time: Thursday 23 May 2019 at 10:00 pm NZST
End Time: Friday 24 May 2019 at 1:00 am NZST

This work is being undertaken to ensure our servers are protected against vulnerabilities. We expect very little impact on our customers but there may be rolling restarts of services required during this time period. 

Thank you for your understanding and we apologise for any inconvenience caused.

Kind Regards,
The Support Team


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Apr
5
Customer Support Update
Posted by Rowena Barrett on 05 April 2019 09:25 AM

Dear Customers,

Due to an internal staff event being held today, Friday 5 April please note that support response may be slightly delayed due to a lighter roster of staff on duty. Thank you for your understanding.

Regards,
The Support Team


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