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Nov
7
Customer Update
Posted by Rowena Barrett on 07 November 2019 09:41 AM

Dear Customers,

Due to an off-site all staff event being held this Friday, 8 November please note that support response may be slightly slower. This is due to a lighter roster of help desk staff on duty during the event.

Thank you for your understanding.

Regards,
The Support Team


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Nov
1
Maintenance Notification
Posted by Rowena Barrett on 01 November 2019 02:07 PM

 

Dear Customers,

UPCOMING SCHEDULED MAINTENANCE

This is to inform you of scheduled maintenance coming up next week on our network.

Date: Wednesday, 6 November 2019
Maintenance Window: Between 10pm and midnight

We don’t foresee any impact on your services. However, there will be a short interval where our redundancy / failover network routing will be unavailable and when the devices are rebooted post upgrade. Any potential outage would involve short 3 minute drop offs during this routing process.

We appreciate your patience while we perform this upgrade. This will allow us to provide a more robust service going forward.


Regards,
The Support Team

 


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Oct
17
Maintenance Notification
Posted by Rowena Barrett on 17 October 2019 11:39 AM

Dear Customers, 

Please be advised that on Wednesday, 23rd October the platform will be briefly down for maintenance. We expect very minimal impact for customers, less than 1 minute, however if delays occur this may extend to 15-20 minutes.

Date: 23-24 October 2019
Maintenance window: 11.30pm – 01.30am

Regards,
The Support Team

 


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Oct
9
Customer Notification
Posted by Rowena Barrett on 09 October 2019 10:06 AM

Dear Customers,

Please be advised that some customers may be experiencing difficulties accessing the Web Drive control panel this morning. We are working very hard to fix the issue and apologise for any inconvenience while this is being resolved.

Regards,
The Web Drive Technical Team

 


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Oct
4
Customer Update
Posted by Rowena Barrett on 04 October 2019 09:02 AM

Dear Customers,

Upcoming Maintenance: Wednesday, 9 October 2019

Please note, we will be performing routine maintenance on our network on the night of Wednesday, 9 October 2019.

Selected legacy equipment will be replaced with newer devices, and we expect a short network interruption of a few seconds during the cutover process.

Updating this equipment will allow us to provide a more robust and resilient network for our customers going forward. If you have any questions, please contact our support team for more information.

Regards,
The Technical Support Team


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