Knowledgebase
Email Templates Overview
Posted by Diego Cousinet on 21 February 2011 09:48 AM

Overview of the Email Templates section of the Reseller Menu:

The email templates are fully customisable and allow variables to be added to the outgoing email.

The email templates that can be set up are:

  • Account Sign-up Email Template: The email sent to a customer when they sign up for an account
  • Account Re-send Password Template: An email sent to a customer to remind them of their password
  • Registration UDAI Email Template: The email containing a Domain's UDAI sent when the Domain is registered
  • Transfer UDAI Email Template: The email containing a Domain's UDAI sent when the Domain is transferred
  • Update UDAI Email Template: An email sent to remind a customer of the UDAI for a domain
  • Renew Reminder Email Template: An email sent to notify a customer that their Domain is due for renewal
  • Final Renew Reminder Email Template: The final renewal notice emailed to a customer 2 days before a Domain is due to expire
  • Cancellation Notice Email Template: The final notice sent on a Domain cancellation

 

The process will always be the same for each templates:

Step 1. Click Here to go to Control Panel and log into you account using your Username and Password

 

Step 2. Click on the Email Templates option under Domain Reseller tab

 

Step 3. For each section, you can enter the subject and the body of the mail as follows

 

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