Web Drive Shared Hosting Overuse - Knowledge Base Q&A
Posted by Adrian Grant on 23 October 2014 02:16 PM
IMPORTANT UPDATE as at 28/10/2014:
We have received feedback from a selection of customers about the recent overuse email.
As a result of that feedback we would like to offer all of our customers more time to reduce any overuse.
We have changed our over use scripts to run on the 20th to notify you of any possible charges should you not change resource use.
We will run the final over use script two days before the end of the month to advise of the charges and an appropriate bill would be created.
Customers that are not able to reduce usage, should contact us by emailing email@example.com so that we can assist in organising a plan for them.
----------------- Original Article from 24/10/2014 -----------------
Web Drive’s Commitment to Continuous Improvement
At Web Drive we make an ongoing commitment to investing in resource and technology that ensures our servers run at optimal performance & availability - and most importantly - keeps your website or app running smoothly. Recently this has included;
Why have quotas been implemented?
There are always a very small number of shared hosting customers (less than 1%) whose resource use would be considered 'excessive' for the shared plan that they are on.
How do I know if I am over-using?
We will send a monthly email to all relevant customers with a notification of overuse.
If you would like to check your usage you can email firstname.lastname@example.org
What can lead to excessive use?
When will monitoring take effect?
Monitoring has already been implemented and the top 1% of customers have been notified of their overuse. Monitoring will continue and invoices will be issued for overuse for the month of November 2014 onwards.
What are the overuse charge rates?
What are pre-pay resource packs?
You can now purchase additional pre-pay resource packs which can be applied to individual sites within you hosting plan. Pre-pay packs are a significantly more cost effective option compared to paying overuse charges. Monthly pre-pay packs will remain in place until you choose to cancel your subscription.
What do pre-pay resource packs cost?
How do I buy a pre-pay resource pack?
Currently you will need to email email@example.com to purchase a pre-pay resource pack.
Will my pre-pay pack rollover?
After purchase, pre-pay resource packs will roll-over to the following month unless you choose to cancel your monthly subscription. To cancel a monthly pre-pay pack please email firstname.lastname@example.org
What happens if I don’t use all of my pre-pay resource?
Any remaining resource on your pre-pay pack at the end of the month cannot be carried over to additional months.
Can pre-pay resource packs be used in arrears?
No, pre-pay packs must be purchased in advance.
Can pre-pay packs be applied to more than one website?
No, prep-pay packs can only be applied to the website that they were purchased for. You can purchase individual pre-pay packs for one or all of the websites within your hosting plan.