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Knowledgebase: Billing and Accounts
Web Drive Shared Hosting Overuse - Knowledge Base Q&A
Posted by Adrian Grant on 23 October 2014 02:16 PM

IMPORTANT UPDATE as at 28/10/2014:

We have received feedback from a selection of customers about the recent overuse email.

As a result of that feedback we would like to offer all of our customers more time to reduce any overuse.

We have changed our over use scripts to run on the 20th to notify you of any possible charges should you not change resource use.

We will run the final over use script two days before the end of the month to advise of the charges and an appropriate bill would be created.

Customers that are not able to reduce usage, should contact us by emailing support@webdrive.co.nz so that we can assist in organising a plan for them.

----------------- Original Article from 24/10/2014 ----------------- 

Web Drive’s Commitment to Continuous Improvement

At Web Drive we make an ongoing commitment to investing in resource and technology that ensures our servers run at optimal performance & availability - and most importantly - keeps your website or app running smoothly. Recently this has included;

  • a complete overhaul of our shared hosting architecture, including upgrading all front-end servers and SATA drives to HP hardware,
  • the implementation of MySQL Governor to regulate usage and prevent a site from affecting others when it requires additional resource,
  • over $70,000 and 1000 hours of development/engineering time into upgrading mail systems and storage, providing you with a significantly more robust service.

Why have quotas been implemented?

There are always a very small number of shared hosting customers (less than 1%) whose resource use would be considered 'excessive' for the shared plan that they are on.

To ensure that no individual website’s resource use impacts on the performance of other websites we have also implemented shared hosting usage quotas. The quotas have been designed to only impact the top 1% of customers who fall outside of what is generally considered to be 'fair use’.

If you are one of the 99% - you won't be affected in the slightest.

How do I know if I am over-using?

We will send a monthly email to all relevant customers with a notification of overuse.

If you would like to check your usage you can email support@webdrive.co.nz

What can lead to excessive use?

  • Streaming Audio, Video or Podcasts
  • Using your hosting plan to backup large files or large quantities
  • Using your hosting plan for file-sharing purposes
  • Using your hosting plan to host files for other websites
  • Storing emails for other domain names

When will monitoring take effect?

Monitoring has already been implemented and the top 1% of customers have been notified of their overuse. Monitoring will continue and invoices will be issued for overuse for the month of November 2014 onwards.

What are the overuse charge rates?

Traffic Overusage $2 + GST per 1GB
Web Storage over use charge $5 + GST per 1 GB
Mail Storage over usage charge $5 + GST per 1 GB

What are pre-pay resource packs?

You can now purchase additional pre-pay resource packs which can be applied to individual sites within you hosting plan. Pre-pay packs are a significantly more cost effective option compared to paying overuse charges. Monthly pre-pay packs will remain in place until you choose to cancel your subscription.

What do pre-pay resource packs cost?

Additional Web Storage Packs Additional Traffic Packs Additional Mail Storage Packs
10GB Web Storage Pack     $25 p/m 10GB Traffic Pack     $15 p/m 10GB Mail Storage Pack     $25 p/m
25GB Web Storage Pack     $45 p/m 50GB Traffic Pack     $50 p/m 25GB Mail Storage Pack     $45 p/m
50GB Web Storage Pack     $75 p/m 100GB Traffic Pack     $80 p/m 50GB Mail Storage Pack     $75 p/m
100GB Web Storage Pack     $125 p/m 500GB Traffic Pack     $250 p/m 100GB Mail Storage Pack     $125 p/m
250GB Web Storage Pack     $250 p/m   250GB Mail Storage Pack     $250 p/m

How do I buy a pre-pay resource pack?

Currently you will need to email support@webdrive.co.nz to purchase a pre-pay resource pack.

Will my pre-pay pack rollover?

After purchase, pre-pay resource packs will roll-over to the following month unless you choose to cancel your monthly subscription. To cancel a monthly pre-pay pack please email support@webdrive.co.nz

What happens if I don’t use all of my pre-pay resource?

Any remaining resource on your pre-pay pack at the end of the month cannot be carried over to additional months.

Can pre-pay resource packs be used in arrears?

No, pre-pay packs must be purchased in advance.

Can pre-pay packs be applied to more than one website?

No, prep-pay packs can only be applied to the website that they were purchased for. You can purchase individual pre-pay packs for one or all of the websites within your hosting plan.

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