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Jun
23
Scheduled Maintenance Notification
Posted by Aliesha Ellington on 23 June 2017 01:52 PM

We wish to advise that we will be performing scheduled maintenance at our Albany datacentre during the below window. 

Start: 5pm, Tuesday 27 June 2017
End: 7pm, Tuesday 27 June, 2017

This is a notification only. As the maintenance is not anticipated to have any effect on the normal operation of the facility, you do not need to take any action. 

As part of our regular maintenance schedule, we will be testing the battery banks that support the UPS (Uninterruptable Power Supply) system.
Due to built in redundancy measures and processes, no disruption is expected. 


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Jun
15
Webdrive Mail performance (Resolved)
Posted by Mike Manson on 15 June 2017 09:53 AM

Date: 2017-06-15T10:50

Server(s): Web Drive email

Service(s) affected: email 

Issue:  Update:  Our engineers have isolated the issue and have improved service.  Currently still working on a permanent fix but performance should be at acceptable levels.

 

-------------------------------

Date: 2017-06-15T09:50

Server(s): Web Drive email

Service(s) affected: email 

Issue: Some customers will be experiencing poor performance with their Webdrive email service.  Our engineers are investigating this issue at present.  Further updates pending.


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Jun
13
RESOLVED: Web Drive Customer Portal Domain Renewals
Posted by Aliesha Ellington on 13 June 2017 10:17 AM

UPDATE: This has now been resolved, and domain renewals are working as per usual. 

We are currently investigating a potential issue with the Web Drive customer portal that may be causing some customers to experience difficulty with renewing domain names. Our team is working to resolve this as a priority.

We apologise for any inconvenience. 


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May
2
Web Drive Scheduled MySQL Server Maintenance - May
Posted by Matt Hair on 02 May 2017 05:16 PM

Dear Customers,

We are writing to advise that we have scheduled security patching that will require reboots on our MySQL servers during the following period.

Start Time: 02/05/2017 22:00 NZST
End Time: 03/05/2017 02:00 NZST

The following database servers will be affected

mysql3.webhost.co.nz
mysql55.webhost.co.nz

We thank you for your understanding while this working is completed and apologise for any inconvenience caused.


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Apr
24
.com Domain Name Registration
Posted by Aliesha Ellington on 24 April 2017 02:35 PM

Our upstream provider for .com domain names, LogicBoxes, is currently experiencing an issue which is causing .com domain name registrations to fail. 

They are currently working to identify and resolve the issue as soon as possible. We apologise for any inconvenience caused. 


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Apr
14
Intermittent Network Issue (restored)
Posted by Mike Manson on 14 April 2017 07:27 AM

9:20am UPDATE - Our engineers have isolated an issue on the network which has restored service to expected levels.

 

Our engineers are currently investigating an issue causing slow and intermittent network access.  Further updates will be made available as/when information is available.

 

Kind regards,

Umbrellar Support


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