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UPDATE: Openhost Server Outage
Posted by Christian Derrington on 19 March 2018 05:52 PM

UPDATE: This outage was resolved at 6:00pm




We have a server outage on our Openhost platform which will be effecting a limited number of customers. Fix is underway with an ETA of 18:15 for completion.


Apologies for inconvenience.



Openhost Support

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UPDATE: Web & Mail Server Issues) updated
Posted by Nicola Harris on 15 March 2018 06:18 PM

Dear Customer,


This morning some customers may have experienced difficulty with their websites not working or email not being received. 

At around 10:00am our Openhost shared hosting environment was the victim of a DOS (Denial Of Service) attack. The hosting environment started slowing down around 10:15am due to being overrun with requests on the internet facing ports. Once the source range of the attack was identified, we initiated blocks on the traffic to our hosts.

During the period of the attack, websites and emails hosted on the Openhost platform may have performed suboptimally, however any incoming emails which could not be delivered at the time should now have been delivered. Please note that no email will have been lost through this incident.

Our Support Team were very busy during this time and we apologise if you were unable to get an immediate response from us.

All systems are now fully operational and we are monitoring the situation closely.

Once again we apologise for any inconvenience caused.

Kind Regards,

The Openhost Team

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Web & Mail Server Issues
Posted by Nicola Harris on 15 March 2018 10:58 AM

Dear Customer -

We are currently experiencing high demand in our service desk due to a technical issue with some of our web & mail servers, impacting the sending & receiving of some customers email and website browsing.

The team are working with urgency to resolve, meanwhile we apologize for the inconvenience and thank you in advance for your patience.

Kind Regards


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Web Drive Scheduled MySQL Server Maintenance - March
Posted by Matt Hair on 12 March 2018 04:06 PM

Dear Customers,

We are writing to advise that we have scheduled security patching that will require reboots on our MySQL servers during the following period.

Start Time: 13/03/2018 22:00 NZDT
End Time: 14/03/2018 02:00 NZDT

The following database servers will be affected

We thank you for your understanding while this working is completed and apologise for any inconvenience caused.

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UPDATED: Openhost support 0800 temporarily down
Posted by Tim Botherway on 10 March 2018 11:37 AM

Dear Customers,

We are facing an issue with our 0800 Openhost number not reaching through to the support extension(Ext 1) correctly.  While this is being remedied please feel free to reach us on the sales line (Ext 2) to reach our technical support, as this is working.

We thank you for your understanding and apologise for any inconvenience.


UPDATE: Now resolved as of 12:48 PM



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Customer OpenVPN connectivity
Posted by Will Fifield on 26 January 2018 11:33 AM

If you are experiencing issues connecting to our customer OpenVPN service, then please first try upgrading your client version and reconnecting:

If you continue to experience issues after upgrading your client, log a ticket with our support team and we will investigate further.


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