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Mar
1
Investigating performance issues with Auckland Storage
Posted by Grant Fromont on 01 March 2017 09:45 AM

We are experiencing performance issues with one of the storage arrays in our Auckland Enterprise VM cluster.  Some customers may experience slower VM execution for a short period of time. The issue is being diagnosed and remediated. 

Sorry for any inconvenience this has caused.

Umbrellar Support


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Feb
28
Openhost Linux Plesk emergency disk upgrades
Posted by Harry Botha on 28 February 2017 05:52 PM

Dear Customers,

the Openhost support team will be performing emergency disk upgrades on some Linux Plesk hosting servers at 23h55 today.  This will cause a short down-time of approximately 15 minutes until 00h10.

We do apologise in advance for any inconvenience that may be caused.

Regards,

The Openhost Support team.


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Feb
28
Network connection failover
Posted by Mike Manson on 28 February 2017 12:07 PM

One of our upstream network providers has experienced a hardware failure.  This resulted in our peering with them to fail over to alternative routes.  During this failover, some customers may have experienced a short break in network traffic.

Apologies for any disruption this may have caused.

Kind regards,

Umbrellar Support


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Feb
19
Hardware failure for AKL Enterprise VM Host
Posted by Mike Manson on 19 February 2017 04:39 AM

we have experienced a hardware failure on one of our blade servers in our Auckland Enterprise VM cluster.  Some customers may have experienced a short outage while VMs restarted on alernative blade servers in the cluster.

Sorry for any inconvenience this has caused.

Umbrellar Support


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Feb
7
Web Drive Scheduled MySQL Server Maintenance - February
Posted by Matt Hair on 07 February 2017 05:00 PM

Dear Customers,

We are writing to advise that we have scheduled security patching that will require reboots on our MySQL servers during the following period.

Start Time: 07/02/2017 22:00 NZDT
End Time: 08/02/2017 02:00 NZDT

The following database servers will be affected

mysql3.webhost.co.nz
mysql55.webhost.co.nz

We thank you for your understanding while this working is completed and apologise for any inconvenience caused.

 


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Dec
22
Web Drive Christmas Support Hours
Posted by Aliesha Ellington on 22 December 2016 03:28 PM

Please be reminded that our Web Drive phone support will be unavailable on Christmas Day and New Years Day. Support requests on these days should be sent to support@webdrive.co.nz and will be answered by our on-call team.

Support will operate as per normal all other days during the holiday season.

Web Drive wishes you a very merry Christmas and happy new year!


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