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Jul
3
UPDATED: Web Drive Control Panel Maintenance
Posted by Aliesha Ellington on 03 July 2017 12:38 PM

UPDATE: The maintenance is now complete and you will be able to access your control panel as normal. 

Thank you for your patience and we sincerely apologise for any inconvenience this may have caused.

Kind regards

Web Drive

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Unfortunately it was necessary to undertake some urgent unscheduled maintenance on the Web Drive control panel during business hours.

During the maintenance window, you will be unable to access your control panel. We sincerely apologise for any inconvenience this may cause.

Our engineers are working to bring the control panel back online as a priority.

We will provide any updates as they become available. Thank you for your patience during this time. 


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Jun
28
Service Outage 27 June
Posted by Aliesha Ellington on 28 June 2017 10:29 AM

One of our upstream providers, 2degrees, had a major network outage last night at approx. 18:20.  They experienced a hardware fault in their Auckland datacentre which affected internet transit for a large number of people across New Zealand.  Some customers may have had difficulty accessing sites and services that we host.  Upon detection of the issue, our network engineers worked as a priority to remove any routes to and from 2degrees to isolate our customers from this fault.  We completed this task at approx. 19:10 and access to sites and services within our network were available again.

We sincerely apologise for any inconvenience caused during this time. 


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Jun
23
Scheduled Maintenance Notification
Posted by Aliesha Ellington on 23 June 2017 01:52 PM

We wish to advise that we will be performing scheduled maintenance at our Albany datacentre during the below window. 

Start: 5pm, Tuesday 27 June 2017
End: 7pm, Tuesday 27 June, 2017

This is a notification only. As the maintenance is not anticipated to have any effect on the normal operation of the facility, you do not need to take any action. 

As part of our regular maintenance schedule, we will be testing the battery banks that support the UPS (Uninterruptable Power Supply) system.
Due to built in redundancy measures and processes, no disruption is expected. 


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Jun
15
Webdrive Mail performance (Resolved)
Posted by Mike Manson on 15 June 2017 09:53 AM

Date: 2017-06-15T10:50

Server(s): Web Drive email

Service(s) affected: email 

Issue:  Update:  Our engineers have isolated the issue and have improved service.  Currently still working on a permanent fix but performance should be at acceptable levels.

 

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Date: 2017-06-15T09:50

Server(s): Web Drive email

Service(s) affected: email 

Issue: Some customers will be experiencing poor performance with their Webdrive email service.  Our engineers are investigating this issue at present.  Further updates pending.


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Jun
13
RESOLVED: Web Drive Customer Portal Domain Renewals
Posted by Aliesha Ellington on 13 June 2017 10:17 AM

UPDATE: This has now been resolved, and domain renewals are working as per usual. 

We are currently investigating a potential issue with the Web Drive customer portal that may be causing some customers to experience difficulty with renewing domain names. Our team is working to resolve this as a priority.

We apologise for any inconvenience. 


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May
2
Web Drive Scheduled MySQL Server Maintenance - May
Posted by Matt Hair on 02 May 2017 05:16 PM

Dear Customers,

We are writing to advise that we have scheduled security patching that will require reboots on our MySQL servers during the following period.

Start Time: 02/05/2017 22:00 NZST
End Time: 03/05/2017 02:00 NZST

The following database servers will be affected

mysql3.webhost.co.nz
mysql55.webhost.co.nz

We thank you for your understanding while this working is completed and apologise for any inconvenience caused.


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