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Posted by Rebecca Darcy on 28 December 2018 02:48 PM

Update: 31/12/18 1:55pm

We believe this issue is now resolve. 

Please let us know if you are still facing issues. 


Update: 28/12/18 5:30pm

We are still working on this issue.

We thank you for your patience.


Dear Customers,

We have identified an email issue with the error message: 

(0x800CCC1A) Your server does not support the connection encryption type you have specified.
We do not currently have an ETA for a resolution to this issue. 
Please be aware, we currently have skeleton support staff for the Christmas period, so wait times on calls to us may be higher than usual. 
We are working to resolve this issue as soon as possible. 
Kind regards,
The Support team